Senior Manager – Digital Product Owner

Posted 21hrs ago

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Job Description

CVS Health Salesforce Product Owner building Aetna’s Health Cloud care management platform. Leading backlog, requirements, and Agile delivery for consolidated clinical care management systems.

Responsibilities:

  • Own and manage the team backlog, translating Product Manager priorities into user stories, acceptance criteria, and scalable, testable requirements
  • Communicate and negotiate with management levels, translating business needs into system requirements
  • Integrate healthcare concepts to enhance member experiences
  • Document decisions, workflows, control points, and business processes
  • Coordinate program teams to track business readiness, identify risks and issues, and assess implementation readiness
  • Develop executive reports on business readiness progress
  • Support Agile methodology implementation at team and program levels
  • Identify process gaps and optimization opportunities
  • Collaborate with teams to address workflow processes and interdependencies
  • Influence change to improve performance, organizational effectiveness, and system quality/services
  • Secure agreement from impacted parties across teams
  • Translate business needs into project outcomes using creative and analytical skills
  • Lead a Salesforce Scrum Team
  • Configure and build a new Salesforce Health Cloud organization consolidating legacy Care Management solutions into The One CM Platform

Requirements:

  • Salesforce Administrator Certification is essential; candidates without certification may obtain Salesforce Associate certification within 90 days and Salesforce Administrator certification within one year of employment
  • 5+ years of Salesforce technology experience
  • 5+ years of experience as a Product Owner, Product Manager, Business Analyst, or similar role in agile environments
  • 5+ years of experience working in Agile / SAFe environments and leading cross-functional teams
  • Advanced skill level with Excel, PowerPoint, Miro, and Rally
  • Ability to work collaboratively in a highly matrixed environment
  • Service or Sales Cloud Consultant Certification preferred
  • Previous Health Cloud implementation experience is a huge plus
  • Experience with Omni-Channel technologies is a plus
  • Healthcare or insurance-related experience
  • Bachelor’s degree or equivalent experience

Benefits:

  • CVS Health bonus, commission or short-term incentive program
  • Award target in the company’s equity award program
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being