Product Management Lead Analyst, Med D Plan Finder
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Job Description
Medicare Plan Finder Lead Analyst supporting CMS submissions, Open Enrollment, reporting, and operational improvement at Evernorth Health Services. Improving compliance and member experiences.
Responsibilities:
- Support CMS and HPMS submission activities through data collection, validation, quality reviews, and issue resolution
- Ensure accurate and timely submissions across multiple plan years and business priorities
- Monitor findings, trends, and corrective actions
- Contribute to submission validation and post-submission performance monitoring
- Coordinate and validate partner data for Open Enrollment readiness
- Support testing, implementation, and operational readiness activities
- Maintain CMS-related reporting and operational performance metrics
- Provide reporting and analysis to inform business decisions
- Identify trends, risks, and improvement opportunities across Plan Finder operations
- Develop and coordinate Field Alerts and operational communications
- Support client-facing communications
- Coordinate intake requests, inquiries, and operational support needs through resolution
- Support Government Programs Intake Requests through coordination, documentation, and communication
- Improve efficiency, reporting accuracy, quality, and team effectiveness
- Develop and maintain process documentation, job aids, trackers, and reference materials
- Support continuous improvement initiatives for clients, members, and internal partners
Requirements:
- 3+ years of experience in Medicare, regulated markets, healthcare operations, compliance, pharmacy benefit management, product support, or a related field
- Strong Microsoft Excel skills, including data analysis, reporting, tracking, and management of complex datasets
- Ability to manage multiple priorities and deadlines while maintaining accuracy and attention to detail
- Strong written and verbal communication skills
- Ability to work effectively across teams and stakeholder groups
- Ability to analyze information, solve problems, and drive work forward in a fast-paced environment
- Ability to work independently while building collaborative relationships
- Preferred: experience supporting CMS, HPMS, Medicare Plan Finder, or regulatory submission processes
- Preferred: experience supporting Open Enrollment or large-scale operational initiatives
- Preferred: experience with reporting, analytics, compliance monitoring, or operational performance tracking
- Preferred: working knowledge of Microsoft Access or similar database tools
- Preferred: experience managing shared mailboxes, intake workflows, or service request processes
- Preferred: experience supporting process improvement initiatives
- Preferred: bachelor's degree in Business, Healthcare Administration, Public Health, Information Systems, or a related field
- Preferred: ability to learn and apply emerging technologies, including Microsoft Copilot and other productivity tools
- Home internet through cable broadband or fiber optic service with minimum speeds of 10Mbps download/5Mbps upload if working from home
Benefits:
- Annual bonus plan eligibility
- Medical benefits
- Vision benefits
- Dental benefits
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home-based work
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