Senior Product Manager
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Job Description
Senior Product Manager responsible for managing LINQ’s payments infrastructure and third-party integrations. Focused on K-12 administrators and district needs while ensuring compliance and operational efficiency.
Responsibilities:
- Own the payments product, including the Worldpay for Platforms payfac-as-a-service integration and all district-facing payment functionality in LINQ Connect.
- Be LINQ’s K–12 payments product expert, building deep knowledge of how districts receive, reconcile, and manage payments and translating it into decisions that reduce complexity and operational burden.
- Assess product capabilities, backlog health, and district needs to set clear priorities, balancing near-term improvements with longer-term platform investments.
- Act as the voice of the district through regular customer engagement to understand K–12 payment workflows, constraints, and outcomes.
- Partner with payment operations to surface pain points and ensure product decisions enable efficient, scalable workflows; partner with training and enablement to drive internal readiness and district-facing support materials for adoption of new features.
- Track the payments landscape and competitive environment to inform product decisions.
- Partner with engineering, QA, design, support, implementation, and payment operations to ensure successful delivery.
- Communicate priorities, decisions, risks, and progress to stakeholders clearly and consistently.
Requirements:
- 5+ years of Product Management experience on SaaS products.
- Direct experience with payment infrastructure and payfac-as-a-service platforms.
- Familiarity with API-based payfac integrations and risk controls (fraud prevention, chargebacks, and related controls).
- Understanding of payment rails, interchange rates, and processing fees and how they impact product decisions; familiarity with payout flows, reconciliation, merchant onboarding, transaction management, and dispute resolution.
- Familiarity with PCI compliance requirements and audits, and how they shape product design, data handling, and engineering decisions.
- Strong client-facing experience, including regular customer engagement (advisory boards, user groups, webinars) to understand needs, challenges, and outcomes.
- Demonstrated success managing complex product areas with multiple stakeholders and competing priorities.
- Experience partnering with engineering teams to balance product goals with delivery realities.
- Comfort operating with varying levels of structure and bringing clarity and focus to the team.
- Strong written and verbal communication skills.
- Strong ownership, accountability, and judgment.
Benefits:
- Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
- Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
- Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
- Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
- Take the time you need to welcome your new addition – We’ve got you covered!
- Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
- Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
- Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
- Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
- Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
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