Senior Product Manager
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Job Description
Senior Product Manager for Zoom's Contact Center division, enhancing agent productivity and customer satisfaction. Drive vision, execute solutions, and shape future product direction.
Responsibilities:
- Drive the vision and execution of innovative solutions that enhance agent productivity and customer satisfaction
- Define product requirements, collaborating with cross-functional teams and prioritizing development of features
- Conduct market research, gather customer feedback, and analyze data to inform strategies
- Translate complex ideas into actionable plans that deliver exceptional agent experiences
- Shape the future direction of our Contact Center offerings to improve business outcomes
Requirements:
- **Key Responsibilities**
- Define product requirements for agent experiences
- Collaborate with cross-functional teams
- Prioritize development of agent workflow features
- Conduct market research to inform strategies
- Gather customer feedback for product improvement
- Analyze data to exceed industry standards
- Translate complex ideas into actionable plans
- Drive vision and execution of innovative solutions
- Enhance agent productivity and customer satisfaction**
- **Qualifications**
- Proven track record in product management
- Experience in technology sector
- Strong analytical skills
- Bachelor's degree in relevant field
- 5+ years of experience in product management
- Certifications in product management preferred
- Experience with agile methodologies
- Strong understanding of customer engagement
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