Senior Product Operations Manager
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Job Description
Senior Product Operations Manager improving product development processes, tools, data, and AI capabilities. Scaling enterprise technology products that streamline real estate title and document management.
Responsibilities:
- Create and implement plans for pre- and post-product launch processes
- Identify and mitigate operational risks affecting delivery timelines, quality, and end-user experience
- Identify high-leverage opportunities across product development teams and turn ambiguous problems into actionable paths
- Use AI, automation, and emerging capabilities to simplify work and improve decision-making
- Experiment with new ways of working and translate successful approaches into scalable team practices
- Enable and coach teams on new tools and ways of working
- Collaborate with Data Science, Analytics, Product, and Engineering to analyze data and generate insights
- Manage the product tool stack and establish usage standards and guidance
- Facilitate experiments by establishing best-practice guidelines and tracking and sequencing experiments
- Liaise with Product Marketing, Customer Support, and other departments to support product enablement
- Collaborate with Product Managers to publish regular reporting for internal stakeholders and leadership
Requirements:
- 5+ years of experience in product operations and/or product management
- Direct experience managing product development life cycle processes
- Ability to structure complex, loosely defined problems and independently drive outcomes
- Strong systems-thinking skills
- Hands-on experience using AI and automation
- Ability to learn and experiment with emerging technologies and help others adopt new ways of working
- Strong judgment and bias toward action
- Experience facilitating communication, coordination, and stakeholder alignment
- Experience influencing without authority
- Experience conducting analysis and translating findings into actionable steps
- Experience driving continuous improvement of the product development life cycle
- Customer-first mindset
- Experience with modern product development approaches
- Experience using data mining tools, customer experience management software, and direct observation
- Proficiency with MS Office and Teams, Cursor, Claude, Amplitude, Segment, Miro, Jira, and Confluence
- Ability to quickly learn and apply new technologies
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- PTO/paid sick leave
- Employee stock purchase plan
- Inclusive workplace and People First culture
- Equal opportunity employment
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