Product Operations Manager – Scrum
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Job Description
Product Operations Manager facilitating Agile teams and coaching Scrum practices across multiple teams. Collaborating with stakeholders to ensure quality software delivery in a government services context.
Responsibilities:
- Facilitate all core Scrum events — sprint planning, daily stand-ups, sprint review, and retrospective — ensuring they are timely, focused, and drive real inspection and adaptation.
- Create a team environment that is open, non-judgmental, and trustworthy, while emphasizing problem-solving and self-organization.
- Protect the team from outside interference and unnecessary pressure during a sprint, escalating and resolving impediments quickly.
- Coach the team and Product Owner on Agile requirements, backlog creation, story slicing, and definition of ready/done to ensure a healthy, well-groomed backlog.
- Assess the Scrum maturity of the team and organization, and coach the team to higher levels of maturity at a sustainable pace.
- Facilitate or support program-level ceremonies such as PI Planning, Scrum of Scrums, or cross-team syncs in organizations running scaled frameworks (e.g., SAFe).
- Coordinate across teams to identify, track, and resolve cross-team dependencies and conflicts before they block delivery.
- Standardize Scrum practices and reporting across multiple teams to create consistency without stifling team-level autonomy.
- Mentor and support less experienced Scrum Masters, sharing facilitation techniques, coaching approaches, and organizational context.
- Track and report team and program-level metrics (velocity, cycle time, predictability, defect rates) to give teams and leadership an honest, current view of progress.
- Use agile project management and reporting tools (e.g., Jira, Confluence) — augmented with AI-assisted tools where available — to reduce manual reporting overhead and surface trends faster.
- Drive continuous improvement initiatives that come out of retrospectives and Inspect & Adapt workshops, ensuring action items are tracked to completion.
- Promote transparency by ensuring Scrum artifacts and dashboards are accurate, current, and visible to the whole organization.
- Serve as the primary point of contact between the Scrum team, Product Management, engineering leadership, and other departments on process and delivery questions.
- Communicate team progress, risks, and blockers clearly to stakeholders and senior leadership through regular, metrics-based updates.
- Advocate for Agile values and principles across the organization, influencing without direct authority to drive adoption of better practices.
- Partner with Product Management to ensure a healthy balance between new feature work, technical debt, and quality.
- Perform other duties as assigned.
Requirements:
- Bachelor’s degree or equivalent work experience.
- 5+ years of experience as a Scrum Master or in an Agile facilitation role, including experience supporting multiple teams simultaneously.
- Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) required.
- Advanced certification strongly preferred: Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP-SM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM).
- Demonstrated experience facilitating Scrum for complex, high-visibility projects or teams.
- Experience in a scaled Agile environment (e.g., SAFe Agile Release Trains) strongly preferred.
- Experience using AI-powered productivity tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to streamline reporting, documentation, and day-to-day facilitation work is a plus.
- Experience in government technology at the state and local level highly preferred.
- Strong knowledge of Agile Scrum principles, practices, artifacts, ceremonies, and roles.
- Proven ability to coach teams toward self-organization and higher levels of Agile maturity at a sustainable pace.
- Demonstrated success facilitating and resolving cross-team dependencies and conflicts in multi-team or scaled Agile environments.
- Excellent communication and facilitation skills, with the ability to keep meetings focused and drive real outcomes.
- Ability to mentor and develop less experienced Scrum Masters.
- Ability to influence without direct management authority, both within the team and with senior stakeholders.
- Comfortable working with team and program-level metrics to tell an honest, data-informed story about delivery.
- Experience using tools like Jira, Confluence, and Microsoft 365 Suite.
- Ability to thrive in a fast-paced, evolving organizational environment.
- Willingness to travel occasionally for team or program-level events.
Benefits:
- Competitive benefits and compensation package
- Equal Opportunity Employer
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