Product Operations Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Product Operations Specialist at FMG responsible for maintaining documentation and customer communications. Collaborating with teams to ensure readiness for product changes and enhancements.
Responsibilities:
- Own product documentation : Produce and maintain clear, user-friendly customer-facing and internal product documentation.
- Manage the Knowledge Bases : Keep our client-facing Knowledge Bases accurate and current, using support signals and usage data to find and close documentation gaps.
- Drive organizational readiness : Create and coordinate readiness documentation and internal team training so customer-facing teams are prepared for product changes and enhancements, system migrations, and launches.
- Own transactional customer communications : Write, build, and send operational, time-sensitive comms, such as outage banners and product-change notifications, that keep customers informed when something needs their attention.
- Document incidents and escalations : When something breaks, collaborate and coordinate across Product and Engineering teams to understand the issue and its customer impact, then produce the internal documentation and Root Cause Analysis reports that get our customer-facing teams equipped to respond to clients.
- Manage customer feedback channels : Maintain the customer feedback and feature-request channel, and support beta program coordination and feedback collection ahead of general release.
- Lean into AI : We expect this role to use AI tools actively, both for your own productivity in drafting, summarizing, and documentation, and for finding opportunities to apply AI-assisted workflows across our work.
Requirements:
- A strong writer who can turn complex, sometimes messy technical information into clear, user-friendly documentation, adapting tone and depth to fit the audience.
- Accurate and thorough, asking the right follow-up questions to make sure the details are correct before they go out.
- Organized and able to juggle multiple projects and shifting priorities at once without losing track of any of them.
- A natural coordinator who stays on top of moving parts and follows through until loose ends are closed, especially when the answer requires pulling together several people who don't have the full picture.
- Comfortable operating in ambiguity, staying effective when things are unclear and the answer isn't obvious yet.
- A strong verbal communicator who collaborates well across teams.
- Hands-on experience with AI tools, including creating AI-friendly documentation and writing effective prompts.
- Expertise working with cloud-based, software-as-a-service (SaaS) products and platforms.
- Financial services and insurance industry knowledge is a plus.
Benefits:
- Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
- Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
- Our robust insurance plan includes: Medical with $0 co-pay, Telehealth plan, Dental, Vision.
- Health Savings Account (HSA) with generous employer contributions.
- Flexible Spending Accounts (FSA).
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
- Company-paid Short & Long Term Disability coverage.
- Company-paid Employee Assistance Program (EAP).
- Matching 401(k) with immediate full vesting.
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit.
- Internet & Gym Reimbursement!
Similar Jobs
Product Operations Manager – SaaS
Product Operations Manager leading enterprise client relationship for a B2B SaaS platform. Driving account success with a focus on a globally recognized name in US sports.
Client Delivery – Product Operations Manager, SaaS
Client Delivery & Product Operations Manager handling major sports clients and driving account management. Collaborating across teams to ensure client satisfaction and project delivery in a fast-paced environment.
Product Operations Manager – SaaS
Product Operations Manager for a SaaS company managing enterprise clients in basketball and other sports. Leading cross-functional teams to drive account success and ensure client satisfaction.
Client Delivery, Product Operations Manager – SaaS
Client Delivery & Product Operations Manager working remotely in Canada for a high growth B2B SaaS platform. Driving account management and cross-functional collaboration for major client contracts.
Product Operations Junior Contractor
Product Operations Intern supporting financial data and operations at R2, enhancing workflows through collaboration and analytics.
Product Operations Lead
Product Operations Lead focusing on tactical execution and validation in clinical trial solutions at OneStudyTeam. Collaborating with engineering teams for effective product delivery and compliance.
Head of Product Operations
Senior strategic leader at Tempo responsible for building and scaling Product Operations. Oversee AI-powered operational enhancements and effective product team collaboration.
Product Operations Manager
Product Operations Manager optimizing processes and overseeing customer insights for a B2B SaaS ERP solution. Collaborating cross-functionally to enhance product development and go-to-market strategies.
Assistant Project Lead, Product Operations
Assistant Project Lead supporting Store Operations and logistics to improve product throughput in stores. Collaborating with cross-functional teams to ensure effective execution and communication.
Product Operations Manager
Product Operations Manager at Covetrus overseeing product analytics and customer insights. A key role in enabling data-driven decision making across product teams for veterinary technology solutions.
Product Operations Specialist
Product Operations Specialist at Stayntouch improving product delivery from research to market. Collaborating across teams to enhance product processes and outcomes.
Product Operations Analyst
Product Analyst for SaaS company focusing on execution and product operations. Transforming product ideas into structured, actionable tasks using Agile and AI tools.
Product Operations Associate – Internship
Product Operations Associate at EnergyCAP supporting product team with AI tools and automations. Focused on enhancing workflows, analytics, and training with modern AI solutions.
Product Operations Specialist
Product Operations Specialist enhancing user experience for the AI-powered car ownership app, Jerry.ai. Collaborating with cross-functional teams to drive product initiatives and insights.
Technical Product Operations Specialist
Technical Product Operations Specialist at Come and See Foundation ensuring reliability and usability of digital products across all platforms. Collaborating with product, engineering, and content teams on quality assurance and optimization.
Senior Product Operations Analyst
Sr. Product Operations Analyst driving SDLC consistency in product organization for Propelus, a healthcare compliance technology leader.
Product Ops, Buy
Product Ops lead at Folio driving improvements in hotel customer onboarding processes. Owns end-to-end workflow and partners with ops and engineering teams.
Product Operations Manager
Product Operations Manager operationalizing product launches and collaborating with engineering teams at Benepass. Taking ownership of product readiness and generating operational impact for the organization.
Product Ops Health – Copilot
Data Scientist role transforming healthcare in Brazil through AI and data analysis. Leading product expansion and quality assurance for health auditing systems with operational insights.
Product Operations Analyst, Mid-level
Analista de Operações de Produto Pleno role at Arco Educação managing Salesforce support and process optimization tasks. Focus on user education and issue resolution in a remote setting.