Senior Products and Services Manager – Communication and Training
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Job Description
Overseeing management and operations of Residential Home Protection services offered by Duke Energy. Collaborating with teams to enhance program performance and manage communication and training.
Responsibilities:
- oversee the management and operations of Residential Home Protection P&L driven plans and services
- develop products for a portfolio aimed at driving customer satisfaction and profitability
- collaborate with cross functional teams and provides leadership and guidance to others without having formal management or supervision responsibilities
- drive program performance enhancements by coordinating efforts with stakeholders that lead to short and long-term benefits
- work closely with internal and external teams to successfully manage communication and training to support long-term growth
Requirements:
- Bachelor’s degree in Business, Finance, Engineering, Marketing or related degree and 3+ years work related experience OR High School/GED degree and 10+ years work related experience in lieu of a degree
- MBA or other advanced business or marketing related education
- Proven ability to translate concepts and information into clear, concise, and inventive images
- Proven experience managing project schedules, priorities, and deadlines
- Familiarity with testing processes using Report Manager, Soap UI, ETL and OLAP a plus
- Experience communicating professionally with customers, internal and external business partners, and/or business clients
- Demonstrated ability to clearly present an idea or concept and receive constructive feedback
- Specializes in typography, illustration, conceptual thinking, layout, and attention to detail a plus
- Proficient in Microsoft Office software tools
- Proven project management skills
- Demonstrated ability to learn new systems
- Experience successfully working in a team environment to achieve shared goals
- Experience working in utility regulatory environment
- Comprehensive financial and business acumen
- Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans
Benefits:
- friendly work environment
- opportunities for growth and development
- recognition for your work
- competitive pay and benefits
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