Senior Salesforce Administrator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Salesforce Administrator enhancing Service Cloud, Halo, Marketing Cloud Next, Data 360, and Agentforce for Canadian credit card issuer Collabria Financial. Supporting integrations, incidents, deployments, and platform improvements.
Responsibilities:
- Administer, support, configure and enhance Collabria's Salesforce and Halo platforms
- Perform day-to-day administration of Salesforce Service Cloud and Halo
- Manage user access, platform configuration, workflows, reporting, case and incident management processes, and system enhancements
- Contribute to the transition to Marketing Cloud Next
- Configure, develop, test and deploy Salesforce enhancements
- Support case management, routing, escalation, notification, knowledge management and reporting processes within Service Cloud
- Support integration of data, audiences, communication preferences, customer journeys and automation capabilities
- Collaborate with the Data team on Data 360 configuration and use, including profile unification, data quality, segmentation, data models and activation within Salesforce
- Assess, configure and deploy Agentforce use cases while ensuring data security, access controls, human oversight and response quality
- Investigate and resolve incidents, automation errors, integration failures and data issues affecting Salesforce, Halo and related platforms
- Plan and execute platform changes according to change management, version control, testing, approval, deployment and post-production validation practices
- Collaborate with suppliers and internal teams on complex incidents, dependencies, upgrades, roadmaps and knowledge transfer
Requirements:
- Bachelor’s degree in computer science, software engineering, information technology or a related field
- A minimum of six years of relevant experience in enterprise platform administration, configuration, development or support
- Other combinations of qualifications and relevant experience may be considered
- Experience supporting production applications and resolving incidents
- Experience developing Salesforce solutions using Flow, Apex, SOQL, Lightning Web Components, APIs and deployment tools
- Experience with an ITSM platform such as Halo, ServiceNow, Jira Service Management, BMC Helix or Freshservice
- Knowledge of French is required for positions in Quebec
- Advanced proficiency of English
- Advanced knowledge administering Salesforce Service Cloud, including access, objects, rules, queues, flows, reports and dashboards
- Knowledge of ITIL processes, including incident, service request, problem, change and knowledge management
Benefits:
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- RSP Contribution option
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Similar Jobs
Salesforce Administrator
Salesforce Administrator improving CRM, ERP, eCommerce, and integrations for StemWave, a medical technology company. Supporting systems used by 500+ US medical offices.
Senior Salesforce Administrator
Senior Salesforce Administrator optimizing complex CRM automation and integrations. Supporting e.Republic’s mission to advance technology adoption in state, local government, and education.
Salesforce CPQ Developer
Salesforce CPQ Developer building scalable Quote-to-Cash solutions for CrowdStrike’s cybersecurity platform. Supporting Revenue Cloud, integrations, testing, and Salesforce production operations.
Associate Project Manager, Salesforce
Associate Project Manager coordinating Salesforce consulting projects for Offprem Technology. Managing timelines, deliverables, client communication, risks, and budgets across remote U.S. engagements.
Salesforce Administrator
Salesforce Administrator configuring and supporting Doctors of BC’s Salesforce platform. Managing automation, security, data quality, integrations, testing, and user adoption.
Senior Marketing Platform Administrator – Salesforce
Senior Salesforce Marketing Cloud administrator managing integrations, data pipelines, governance, and segmentation for Lifeway Christian Resources. Remote U.S. role supporting church-focused marketing technology.
Senior Salesforce Administrator
Senior Salesforce Administrator owning Vacatia’s Salesforce platform. Supporting Service Cloud Voice, AWS Connect, automation, security, and scalable systems for extraordinary travel experiences.
Senior Salesforce Administrator
Senior Salesforce Administrator owning scalable Salesforce systems at Vacatia, a vacation ownership and rental company. Managing Service Cloud Voice, AWS Connect, automation, security, and data governance.
Salesforce Support Specialist
Salesforce Support Specialist supporting global users, data quality and reporting at Preferred by Nature, a nonprofit advancing sustainable land management and climate-friendly solutions.
Salesforce Administrator
Salesforce Administrator configuring and maintaining Salesforce CRM applications, automation, security, reports, and data quality. Partnering with product and development teams to improve business processes and user experience.
Senior Salesforce Administrator – RevTech
Senior Salesforce Administrator owning Everway’s Salesforce-based revenue technology stack. Optimizing integrations, data flows, and commercial systems supporting neuroinclusive software solutions.
Salesforce Administrator
Salesforce Administrator supporting DraftKings’ VIP gaming operations and customer experiences. Configuring Salesforce, validating data with SQL/Snowflake, and improving tools for VIP teams.
Junior Salesforce Administrator
Junior Salesforce Administrator supporting Software Mind’s CRM platform remotely. Resolving user tickets, maintaining data quality, and assisting with Salesforce configuration and enhancements.
Salesforce Administrator
Salesforce Administrator managing CRM configuration, automation, security, and user support for Keystone, a growing U.S. insurance brokerage. Driving platform adoption and process improvements across departments.
Salesforce Administrator
Salesforce Administrator managing Bureau Veritas’ CRM platform for US Technical Assessments sales operations. Driving data integrity, reporting, integrations, user support, and migration to the global Salesforce instance.
Salesforce Manager
Salesforce Manager overseeing the RMI Salesforce ecosystem while collaborating with Development and Engagement teams. Responsible for driving CRM strategy and system optimization.
Salesforce Administrator
Salesforce Administrator managing Salesforce day to day for Cardiff's business operations. Overseeing configuration, data integrity, deployments, and integrations in a fintech environment.
Salesforce Administrator
Salesforce Administrator managing and optimizing Salesforce platforms for Tether, a certified Salesforce Gold Consulting Partner. Collaborate with global teams to support users and delivery projects.
Salesforce Enablement Manager
Salesforce Enablement Manager improving Salesforce usage and data quality for Shatterproof. Leading user training, data management, and report building to support organizational goals.
CRM Administrator, Salesforce
Salesforce Systems Administrator managing Salesforce and HubSpot for Sales and Marketing operations. Ensuring data integrity and automation with a focus on system optimization in remote work environment.