Senior Salesforce Administrator
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Job Description
Senior Salesforce Administrator owning Vacatia’s Salesforce platform. Supporting Service Cloud Voice, AWS Connect, automation, security, and scalable systems for extraordinary travel experiences.
Responsibilities:
- Own Salesforce configuration across page layouts, flows, permissions, automation, and related platform capabilities
- Translate business requirements into scalable, intuitive, and maintainable Salesforce solutions
- Serve as Salesforce subject matter expert and primary owner of the Service Cloud Voice with AWS Connect telephony environment
- Maintain platform usability while balancing immediate business needs with long-term scalability and maintainability
- Build and maintain automation using Flow Builder, including screen flows and scheduled flows
- Manage data imports, updates, transformations, and integrity using Data Loader, Import Wizard, and ETL tools
- Establish and maintain Salesforce data quality and governance standards
- Identify opportunities to automate manual processes and improve operational efficiency
- Manage Salesforce security using profiles, permission sets, sharing rules, organization-wide defaults, and related controls
- Advocate for transitioning from profile-heavy access models to permission-set-driven access
- Ensure appropriate user access while protecting sensitive information and maintaining governance
- Configure and troubleshoot Salesforce Service Cloud Voice integrated with AWS Connect
- Support Unified Routing and skill-based Omni-Channel routing
- Troubleshoot call flows, routing, telephony integrations, and related user issues
- Partner with stakeholders to improve customer and agent experiences
- Stay current on Salesforce releases and evaluate new capabilities
- Streamline processes, eliminate technical debt, and improve user experience
- Collaborate with technical teams on development practices, including Git and GitHub
Requirements:
- 5–7 years of hands-on Salesforce Administration experience
- Salesforce Administrator Certification (ADM-201)
- Strong proficiency with Flow Builder, including screen flows and scheduled flows
- Experience with Data Loader, Import Wizard, or third-party ETL solutions
- Strong understanding of Salesforce security models, including profiles, permission sets, sharing rules, and organization-wide defaults (OWD)
- Experience implementing permission-set-driven access models
- Ability to build clear reports and formulas
- Experience with AWS Connect Call Center technology and Unified Routing
- Experience with skill-based Omni-Channel routing within Service Cloud Voice
- Experience troubleshooting Salesforce telephony functionality
- Experience with, or willingness to become proficient in, Git and GitHub
- Additional Salesforce certifications, including Advanced Administrator, preferred
- Experience administering Sales Cloud, Experience Cloud, and Slack preferred
- Familiarity with AppExchange managed packages preferred
- Basic understanding of Apex and Lightning Web Components preferred
- Experience supporting a multi-org or enterprise Salesforce environment preferred
- Experience in hospitality, real estate, subscription-based businesses, or other complex customer-facing environments preferred
Benefits:
- Opportunity to own a critical Salesforce platform
- Direct impact on how teams operate, collaborate, and serve customers
- Participation in Trailblazer communities, Dreamforce, certifications, and ongoing development
- Community learning and other professional development opportunities
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