Salesforce Support Engineer – BAU
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Job Description
Salesforce Support Engineer maintaining 99BrightMinds' Salesforce environments. Troubleshooting issues, protecting data integrity, and supporting stable business operations.
Responsibilities:
- Support and maintain Salesforce environments.
- Ensure platform stability and data integrity.
- Enable seamless business operations.
- Troubleshoot Salesforce issues and deliver timely support.
- Contribute to continuous improvements.
Requirements:
- 3+ years of experience supporting Salesforce platforms.
- Hands-on experience with one or more Salesforce products, including Sales Cloud, Service Cloud, Data Cloud, or Marketing Cloud.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience managing support requests and working within SLA-driven environments.
- Understanding of Salesforce administration, configuration, and data management best practices.
- Strong communication and stakeholder management skills.
- Ability to prioritize and manage multiple issues in a fast-paced environment.
- Must be based in Jordan, Egypt, or India.
- Salesforce Administrator certification or other Salesforce certifications preferred.
- Experience with incident management and IT service management processes preferred.
- Familiarity with Agile delivery environments preferred.
- Experience supporting enterprise-scale Salesforce implementations preferred.
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