Junior Salesforce Administrator
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Job Description
Junior Salesforce Administrator supporting Software Mind’s CRM platform remotely. Resolving user tickets, maintaining data quality, and assisting with Salesforce configuration and enhancements.
Responsibilities:
- Manage and resolve Salesforce support tickets from users across Investor Relations, Investment and Value Add teams
- Troubleshoot issues relating to reports, dashboards, data updates, user permissions and platform functionality
- Maintain the firm’s CRM platform and associated applications
- Assist with data maintenance and data quality initiatives across Salesforce
- Build and maintain relationships with business users to understand issues and support requirements
- Support onboarding and training of new Salesforce users where required
- Assist with Salesforce configuration tasks, including creating or modifying reports, fields, page layouts and workflows
- Support testing and rollout of enhancements and new functionality
- Document recurring issues and contribute to internal support documentation
- Support project work related to the launch of Salesforce Marketing Cloud and Sales Engagement
Requirements:
- 1–2 years’ experience working with Salesforce in an administration or support capacity
- Experience resolving user support requests or working with a ticketing system
- Experience creating or modifying Salesforce reports and dashboards
- Strong attention to detail and ability to work with data
- Ability to translate business requests into practical solutions
- Salesforce Administrator Certification or working towards certification is desirable
- Experience with end user support in a non-CRM capacity is desirable
- Experience working with Jira or other ticketing systems is desirable
- Data visualisation experience using tools such as Power BI is desirable
- Basic scripting or data manipulation skills are desirable
- Commercially minded
- Confident and pragmatic approach, with ability to build credibility quickly
- High EQ and ability to work effectively with business users
- Strong organisational skills
- Well-developed interpersonal skills and team spirit
- Highly articulate verbal and written communication
- Self-starting and able to manage workload independently in a remote environment
- Ability to prioritise multiple requests and respond to business needs
- Motivation to support colleagues and improve internal systems
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