Senior Salesforce Administrator
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Job Description
Senior Salesforce Administrator owning scalable Salesforce systems at Vacatia, a vacation ownership and rental company. Managing Service Cloud Voice, AWS Connect, automation, security, and data governance.
Responsibilities:
- Own Salesforce configuration across page layouts, flows, permissions, automation, and related platform capabilities
- Translate business requirements into scalable, intuitive, and maintainable Salesforce solutions
- Serve as the Salesforce subject matter expert and primary owner of the Service Cloud Voice with AWS Connect telephony environment
- Maintain platform usability while balancing immediate business needs with long-term scalability and maintainability
- Build and maintain automation using Flow Builder, including screen flows and scheduled flows
- Manage data imports, updates, transformations, and integrity using Data Loader, Import Wizard, and ETL tools
- Establish and maintain data quality and governance standards
- Identify opportunities to automate manual processes and improve operational efficiency
- Manage Salesforce security using profiles, permission sets, sharing rules, organization-wide defaults, and related controls
- Lead best practices for transitioning to permission-set-driven access
- Ensure appropriate user access, data protection, and governance
- Configure and troubleshoot telephony functionality within Salesforce
- Support Unified Routing and skill-based Omni-Channel routing
- Troubleshoot call flows, routing, telephony integrations, and user issues
- Partner with stakeholders to improve customer and agent experiences
- Stay current on Salesforce releases and evaluate new capabilities
- Identify opportunities to streamline processes, eliminate technical debt, and improve user experience
- Collaborate with technical teams on development practices, including Git and GitHub
Requirements:
- 5–7 years of hands-on Salesforce Administration experience
- Salesforce Administrator Certification (ADM-201)
- Strong proficiency with Flow Builder, including screen flows and scheduled flows
- Experience with Salesforce data tools such as Data Loader, Import Wizard, or third-party ETL solutions
- Strong understanding of Salesforce's security model, including profiles, permission sets, sharing rules, and OWD
- Demonstrated experience implementing and advocating for permission-set-driven access models
- Ability to build clear, logical, and easy-to-understand reports and formulas
- Strong communication skills and confidence explaining long-term solution tradeoffs
- Experience with AWS Connect Call Center technology and Unified Routing
- Experience with skill-based Omni-Channel routing within Service Cloud Voice
- Experience troubleshooting telephony functionality within Salesforce
- Experience with, or willingness to become proficient in, Git and GitHub
- Preferred: additional Salesforce certifications, including Advanced Administrator
- Preferred: experience administering Sales Cloud, Experience Cloud, and Slack
- Preferred: familiarity with AppExchange managed packages
- Preferred: basic understanding of Apex and Lightning Web Components, with ability to read and troubleshoot code
- Preferred: experience supporting a multi-org or enterprise Salesforce environment
- Preferred: experience in hospitality, real estate, subscription-based businesses, or other complex customer-facing environments
Benefits:
- Participate in the Salesforce ecosystem through Trailblazer communities, Dreamforce, certifications, and ongoing development
- Community learning and professional development opportunities
- Remote work arrangement
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