Salesforce Administrator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Salesforce Administrator configuring and supporting Doctors of BC’s Salesforce platform. Managing automation, security, data quality, integrations, testing, and user adoption.
Responsibilities:
- Configure and maintain Salesforce functionality, including Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic forms, apps, actions, validation rules, reports, and dashboards
- Administer users, roles, profiles, permission sets, public groups, sharing rules, and other access controls
- Perform routine platform maintenance, release-readiness activities, health checks, data-quality monitoring, and configuration reviews
- Troubleshoot configuration, automation, data, access, and user issues, escalating complex technical issues appropriately
- Support development, testing, and deployment of Salesforce enhancements across sandbox, test, and production environments
- Participate in Salesforce integrations with other enterprise applications and digital intake platforms
- Support data migration, cleansing, validation, reconciliation, and ongoing data-quality activities
- Develop and execute functional, regression, and integration testing
- Create and maintain configuration documentation, process flows, release documentation, technical notes, and user guides
- Provide Salesforce user support, training, and guidance
- Monitor platform usage and identify opportunities to increase adoption and improve the user experience
- Support incident resolution and production troubleshooting
- Participate in Agile delivery activities and collaborate with project, business, and technical teams
- Work with business stakeholders to understand processes, requirements, pain points, and desired outcomes
- Translate requirements into Salesforce configuration and functional specifications
- Recommend appropriate use of existing Salesforce capabilities and established platform patterns
- Identify opportunities to simplify processes and improve automation
- Participate throughout the solution lifecycle, including requirements, configuration, testing, deployment, documentation, and post-implementation support
- Collaborate on complex requirements and solutions requiring broader technical or architectural consideration
- Work with Business Applications and technology teams on integrations or cross-platform dependencies
Requirements:
- 3–5+ years of hands-on Salesforce administration experience, preferably within an enterprise environment
- Salesforce Certified Administrator certification required or strongly preferred
- Platform App Builder, Advanced Administrator, or Service Cloud Consultant certifications are assets
- Strong hands-on experience with Salesforce Service Cloud; experience with Sales Cloud and Experience Cloud is an asset
- Strong knowledge of Salesforce configuration, including Flow, objects, fields, page layouts, record types, validation rules, permissions, reports, and dashboards
- Good understanding of Salesforce security and access concepts, including profiles, permission sets, roles, sharing rules, and organization-wide defaults
- Experience troubleshooting Salesforce configuration, automation, data, security, and user issues
- Experience supporting Salesforce releases, sandbox environments, testing, and deployments
- Experience with data migration, data quality, cleansing, validation, and reconciliation
- Familiarity with Salesforce integrations, APIs, middleware, ERP, document management, or other enterprise applications is an asset
- General understanding of Apex and Lightning development concepts sufficient to troubleshoot issues and collaborate effectively with developers and technical specialists
- Strong analytical, business-analysis, documentation, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to independently manage assigned work while collaborating effectively with senior technical resources
- Experience working in Agile or similar delivery environments
Similar Jobs
Senior Marketing Platform Administrator – Salesforce
Senior Salesforce Marketing Cloud administrator managing integrations, data pipelines, governance, and segmentation for Lifeway Christian Resources. Remote U.S. role supporting church-focused marketing technology.
Senior Salesforce Administrator
Senior Salesforce Administrator owning Vacatia’s Salesforce platform. Supporting Service Cloud Voice, AWS Connect, automation, security, and scalable systems for extraordinary travel experiences.
Senior Salesforce Administrator
Senior Salesforce Administrator owning scalable Salesforce systems at Vacatia, a vacation ownership and rental company. Managing Service Cloud Voice, AWS Connect, automation, security, and data governance.
Salesforce Support Specialist
Salesforce Support Specialist supporting global users, data quality and reporting at Preferred by Nature, a nonprofit advancing sustainable land management and climate-friendly solutions.
Salesforce Administrator
Salesforce Administrator configuring and maintaining Salesforce CRM applications, automation, security, reports, and data quality. Partnering with product and development teams to improve business processes and user experience.
Senior Salesforce Administrator – RevTech
Senior Salesforce Administrator owning Everway’s Salesforce-based revenue technology stack. Optimizing integrations, data flows, and commercial systems supporting neuroinclusive software solutions.
Salesforce Administrator
Salesforce Administrator supporting DraftKings’ VIP gaming operations and customer experiences. Configuring Salesforce, validating data with SQL/Snowflake, and improving tools for VIP teams.
Junior Salesforce Administrator
Junior Salesforce Administrator supporting Software Mind’s CRM platform remotely. Resolving user tickets, maintaining data quality, and assisting with Salesforce configuration and enhancements.
Salesforce Administrator
Salesforce Administrator managing CRM configuration, automation, security, and user support for Keystone, a growing U.S. insurance brokerage. Driving platform adoption and process improvements across departments.
Salesforce Administrator
Salesforce Administrator managing Bureau Veritas’ CRM platform for US Technical Assessments sales operations. Driving data integrity, reporting, integrations, user support, and migration to the global Salesforce instance.
Salesforce Manager
Salesforce Manager overseeing the RMI Salesforce ecosystem while collaborating with Development and Engagement teams. Responsible for driving CRM strategy and system optimization.
Salesforce Administrator
Salesforce Administrator managing Salesforce day to day for Cardiff's business operations. Overseeing configuration, data integrity, deployments, and integrations in a fintech environment.
Salesforce Administrator
Salesforce Administrator managing and optimizing Salesforce platforms for Tether, a certified Salesforce Gold Consulting Partner. Collaborate with global teams to support users and delivery projects.
Salesforce Enablement Manager
Salesforce Enablement Manager improving Salesforce usage and data quality for Shatterproof. Leading user training, data management, and report building to support organizational goals.
CRM Administrator, Salesforce
Salesforce Systems Administrator managing Salesforce and HubSpot for Sales and Marketing operations. Ensuring data integrity and automation with a focus on system optimization in remote work environment.
Salesforce Sales Manager
Sales Manager driving pipeline growth within Nagarro's Salesforce Business Unit. Collaborating on marketing strategies and managing customer engagements to expand market reach and accelerate growth.
Salesforce Platform Administrator
Salesforce Platform Administrator managing our Salesforce ecosystem and driving enhancements. Working collaboratively with stakeholders in a rapidly growing healthcare company.
Salesforce Administrator
Salesforce Administrator enhancing Salesforce platform, supporting CRM operations for Masco Home Products India. Engaging in troubleshooting, report management, and cross-functional collaboration.
Salesforce Service Cloud Administrator
Salesforce Administrator managing Service Cloud platform at Safeguard Global. Supporting operations and optimizing service delivery through system enhancements and user assistance.
Salesforce Administrator
Senior Business Systems Analyst managing Salesforce solutions for GTM teams in a growing technology firm. Leading AI strategy implementation while supporting platform health for sales, marketing, and support functions.