Senior Service Delivery Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Service Delivery Manager at Presidio responsible for IT services delivery and ensuring client satisfaction. Leading strategic account management and facilitating successful integration with teams.
Responsibilities:
- Manage client satisfaction in the delivery of IT services
- Provides the client a primary point of contact within Presidio
- Ensures that the team understands and delivers the unique value proposition that Presidio has sold to the client
- Provides management and technical direction to multiple complex service delivery projects within the account
- Facilitates successful integration, sets the account vision, communicates sense of core purpose, manages change
- May lead business development teams in identifying new business opportunities for Presidio
Requirements:
- Bachelor’s degree or equivalent work experience and/or military experience
- 8+ years of experience managing IT services customer relationships
- US Citizen for Security Clearance
- Thorough understanding of ITIL v 3 Foundation Service Management
- Must be willing to be available for occasional non-traditional business hours work
- Strong customer service, interpersonal, and active listening skills
- Excellent oral and written communication skills. Proficient command of the English language and reading comprehension
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Similar Jobs
Revenue Cycle Manager
Revenue Cycle Manager overseeing billing and RCM operations for a dermatology practice across 9 locations. Leading a remote team, managing performance metrics, and ensuring compliance and efficiency.
Senior Environmental, Health & Safety Manager
Senior Environmental, Health & Safety Manager overseeing EHS programs for data center operations. Ensuring compliance and safety across Serverfarm’s U.S. data centers with a focus on sustainability.
Senior Renewals Manager
Senior Renewals Manager driving retention and revenue growth at Appriss Retail. Overseeing subscription renewals and managing complex commercial workloads within a SaaS environment.
ELO ECM Specialist, Projektmanager
ELO ECM Specialist managing the ELO ECM platform and driving digital transformation initiatives at Th. Geyer GmbH. Responsible for system administration, project management, and cross-functional collaboration.
Manager, Martech
Manager, Martech improving acquisition systems at Mercer Advisors. Focused on Salesforce, automation, and growth tech operations.
Country Manager
Country Manager driving growth across Sweden, Finland, and Denmark for an international iGaming group. Focused on poker ecosystems and emerging market environments with emphasis on commercial strategy.
Senior Manager, Data & Analytics
Senior leadership role managing Data Platform, Governance, and Architecture teams at Blip Global. Driving development and evolution of data systems while ensuring compliance and security.
Senior Manager, Asset Protection
Senior Manager, Asset Protection at Arc’teryx managing risk and loss mitigation to support North America Retail operations. Leading best practices and crisis response frameworks for physical risk incidents.
Field Onboarding & Integration Manager
Field Onboarding & Integration Manager at Thrivent leading onboarding specialists and enhancing advisor launch experiences. Managing training processes and team performance in financial services with a focus on continuous improvement.
Embedded ABM Manager
Embedded ABM Manager executing account-specific marketing plans and strategies. Building engagement with stakeholders to drive Neara's innovative solutions in the energy sector.
Clinical Applications Manager, MR
Clinical Applications Manager overseeing MRI clinical activities, managing scanner protocols and driving productivity at Akumin's fixed sites. Supporting technologists and radiologists with QA/QC programs and training.
Senior Engagement Manager
Senior Engagement Manager driving client success and managing strategic engagements for Seismic's enterprise clients. Focus on building relationships and overseeing implementation of services.
Pre-Access Manager
Manager of Pre-Access overseeing the Patient Access department at Ensemble. Leading improvement initiatives for customer service and departmental performance.
Valuation Manager
Valuation Manager coordinating exchanges between external appraisers and internal departments. Managing the real estate evaluation process with emphasis on quality and stakeholder communication.
Regional Field Manager – North-East
Regional Field Manager leading a team of Area Sales Managers for Vivaris and Berentzen. Focused on sales effectiveness and KPI achievement within the North-East territory of Germany.
Senior Manager, Client Account Support
Senior Manager overseeing client implementations for Under 500 clients at Cigna Healthcare. Driving strategy execution and fostering high-performance teams within the organization.
Engagement Manager
Engagement Manager managing multiple Workday implementations in various sectors. Guiding clients to maximize value from Workday's cloud solutions with a focus on project management.
Senior Manager, Real Estate
Senior Manager of Real Estate managing a portfolio of over 200 globally owned/lease sites for Regal Rexnord. Collaborating with leadership to execute strategies and manage real estate transactions.
Senior Internal Audit Manager
Internal Audit Senior Manager executing audit plans and ensuring compliance in a dynamic banking service environment. Collaborating with teams to shape audit strategies and mentor staff in financial services.
Senior Paid Acquisition Manager
Senior Marketing Specialist managing paid acquisition strategies for ShareGate growth and experimentation with performance marketing channels.