Senior ServiceNow Developer
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Job Description
Senior ServiceNow Developer assisting with implementation and configuration tasks for ServiceNow platform. Collaborating with technical teams and business stakeholders to optimize the system and enhance self-service capabilities.
Responsibilities:
- Under broad supervision, designs, codes, tests, modifies and debugs computer software
- Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items
- Create and enhance complex Service Catalog items
- Update and support the Service Portal/Employee Center to improve user experience and self-service adoption
- Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability
- Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design
- Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module
Requirements:
- Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
- Strong, technical knowledge, and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management)
- Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB
- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
- Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion
- Excellent written and verbal communication skills
Benefits:
- Flexible work arrangements
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