Senior ServiceNow Engineer
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Job Description
Senior ServiceNow Engineer designing and enhancing solutions across ITSM, ITOM, SPM, HAM, SAM. Partnering with stakeholders to improve user experience, automate operations and strengthen platform maturity.
Responsibilities:
- Participate in the full lifecycle of ServiceNow delivery from requirements and design through build, test, and deployment.
- Design and implement customized workflows, automation, UI policies, business rules, client scripts, Script Includes, and integrations.
- Configure and enhance core modules (ITSM, ITOM, SPM, HAM, SAM) as needed.
- Develop and maintain integrations using REST/SOAP APIs and other secure integration frameworks.
- Ensure designs align with enterprise architecture, coding standards, and ServiceNow best practices.
- Partner with product owners, process owners, and business stakeholders to gather requirements and translate them into user stories and technical specifications.
- Facilitate workshops and discovery sessions to understand current-state processes and identify opportunities for improvement.
- Define acceptance criteria and support UAT planning, execution, and defect resolution.
- Serve as a subject-matter expert on ServiceNow capabilities, advising customers on the best way to solve business challenges.
- Provide Tier 2/3 support, troubleshoot complex issues, and perform root-cause analysis.
- Support platform upgrades, patching, release cycles, and instance management processes.
- Identify automation opportunities, streamline workflows, and help reduce manual effort and technical debt.
- Maintain accurate technical documentation, process guides, and design specifications.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or equivalent practical experience.
- 5+ years of hands-on experience designing, developing, and supporting enterprise-scale ServiceNow solutions.
- Strong proficiency in JavaScript, HTML/CSS, Glide API, and server/client-side scripting across the platform.
- Experience implementing and customizing modules such as Incident, Problem, Change, CMDB, Request, Knowledge, discovery/CMDB integrations, and automation flows.
- Hands-on experience integrating ServiceNow with third-party systems via REST, SOAP, Web Services, MID Server, and IntegrationHub.
- Excellent problem-solving skills, attention to detail, and ability to communicate clearly with both technical and non-technical audiences.
Benefits:
- MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities.
- On-the-job and formal training.
- Educational assistance.
- Diverse and inclusive work environment.
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