ServiceNow Developer – Senior, ITOM/CMD
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Job Description
ServiceNow developer focused on ITOM solutions at a global leader in digital services. Join an innovative team dedicated to technology and strategic data management.
Responsibilities:
- CMDB Design & Strategic Management: Develop a scalable CMDB aligned with the CSDM framework;
- Define governance policies and CI structures that support business objectives;
- Implement data governance to ensure integrity, quality and compliance;
- Create strategic roadmaps for the evolution of a service-aware configuration database.
- Discovery & Automation: Configure ServiceNow Discovery for automated CI population;
- Manage MID Server deployments and associated security protocols;
- Develop custom Discovery patterns using NDL;
- Integrate with cloud platforms (AWS, Azure, GCP) via APIs.
- ITOM Platform Administration: Configure ITOM applications (Event Management, Orchestration, Service Mapping);
- Implement monitoring policies and automated remediation workflows;
- Design event correlation rules and alert suppression logic;
- Maintain ITOM dashboards and reporting capabilities.
- Data Quality Management & Integration: Oversee IRE rule management and integrations with authoritative sources;
- Conduct data quality audits and CI cleanup activities;
- Monitor CMDB health scores and Discovery completeness;
- Implement validation procedures and transformation rules.
- Service Mapping Implementation: Execute end-to-end service mapping for applications;
- Configure data collection and Business Service planning;
- Validate mapping accuracy and resolve errors;
- Deliver comprehensive service mapping documentation.
- Key Competencies: Root cause analysis for complex infrastructure issues;
- Performance optimization and capacity planning;
- Coordination of cross-functional projects;
- Delivery of training and change management support;
- Implementation of ITOM governance framework.
Requirements:
- Hands-on experience developing in ServiceNow across multiple modules;
- Experience with ITOM (Discovery, Service Mapping, Event Management);
- Knowledge of JavaScript, Jelly and AngularJS for customizations;
- Proficiency with Flow Designer, Orchestration and IntegrationHub;
- Experience developing REST/SOAP APIs;
- Knowledge of IT infrastructure components and network protocols;
- Experience with operating systems (Windows, Linux, Unix);
- Knowledge of cloud platforms (AWS, Azure, GCP);
- Familiarity with virtualization technologies (VMware, Hyper-V);
- Experience integrating enterprise monitoring solutions;
- Knowledge of security scanning tools and vulnerability management;
- Knowledge of ITSM processes and the ITIL framework;
- Bachelor's degree completed.
- Differentials: ServiceNow CMDB & CSDM certifications (preferred);
- Certified System Administrator (CSA);
- Certified Application Developer (CAD);
- Certified Implementation Specialist (CIS) – ITSM, HRSD or CSM;
- Certified Technical Architect (CTA) – for senior candidates;
- Micro-certifications – Flow Designer, Virtual Agent or Performance Analytics.
Benefits:
- Medical coverage for employees and dependents with nationwide coverage through Bradesco or Unimed;
- Dental coverage with nationwide coverage;
- Meal voucher or food allowance (employee's choice);
- Childcare allowance;
- Life insurance for employees and dependents;
- Gympass for employees and dependents;
- EAP (Employee Assistance Program) offering: Financial Assistance, Legal Assistance, Social Assistance, Psychological Assistance (24/7);
- Discounts and preferential rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- Discounts on fee packages and preferential banking rates with Itaú and Bradesco;
- Payroll-deductible loan option, with repayments deducted directly from the employee's salary;
- Reimbursement program for certain external certifications;
- Training: TCS provides an online and in-person training and development platform covering soft skills, technologies and domains across more than 15,000 topics;
- Long-service awards: TCS recognizes employees for commitment and loyalty at 3, 5 and 10 years and every 5 years thereafter;
- Employee referral bonus – receive a bonus for each successful hire;
- TCS Fit4Life – a program to encourage physical exercise among employees, offering online functional training sessions;
- International opportunities: Depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America).
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