Senior Software Implementation Consultant
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Job Description
Senior Software Implementation Consultant driving complex software projects for enterprise clients at Dayshape. Supporting teams in enhancing resource management through advanced AI solutions.
Responsibilities:
- Work with deep focus on 1–2 enterprise customer accounts at a time, delivering real impact through the following:
- Lead workshops with business stakeholders and technical teams to understand the customer's current and future working processes and existing systems
- Identify technical gaps, document requirements, design solutions, and ensure successful project delivery
- Collaborate with business units to understand their needs and translate them into configuration and data specifications
- Provide thorough assessments of current-state and future-state business processes to establish technical solutions and conduct cost-benefit analyses
- Deliver comprehensive demos of Dayshape to new and prospective customers, contextualizing how the product can be used to transform their business processes
- Design and configure complex workflows tailored to each customer's operational requirements
- Run large onsite UAT sessions, managing issue trackers and tickets to ensure timely resolution, working with product to translate enhancement requests
- Prepare and deliver customer 'train the trainer' training
- Work with large, complex data sets
- As a senior member of the team you will:
- Support the wider team with technical guidance
- Identify areas of improvement for customers and Dayshape's rollout methodology
- Mentor less experienced members of the team
- Support the production of Statements of Work by inputting into solutioning the implementation of Dayshape
Requirements:
- Extensive experience in a similar role involving consultative SaaS implementations
- Strong analytical and communication skills — able to break down complex business requirements, identify practical solutions, and articulate these clearly to both business stakeholders and technical teams.
- Significant experience working with or within large global enterprises, including accountancy, professional services firms, media agencies, or IT consultancies
- Hands-on experience configuring complex software solutions and designing integrations with CRM and ERP solutions — experience with ADF, JSON, SQL, and JavaScript will be useful
- Strong customer-facing skills; you know how to win hearts and minds and guide stakeholders through complex business change
- A consultative attitude and demonstrable experience delivering solutions to customers' requirements
- The ability to contextualize pain points in a customer's business and apply and configure Dayshape to drive meaningful efficiencies and improvements
- A logical and analytical approach to problem-solving
- Experience mentoring less experienced team members
- Confidence deputizing for a Project Manager when needed, with the ability to keep projects on track and stakeholders aligned
- Comfortable working autonomously in a distributed team while travelling to customer sites as needed.
- The ability and attitude to contribute from day one!
Benefits:
- 31 days' vacation per year, including public holidays, and increasing by 1 day each year to a maximum of 38 days.
- Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement.
- Comprehensive medical, dental and vision benefits
- Disability and life insurance
- 401k
- At least $1,400 per year to spend on professional and personal development.
- Regular All Hands meeting for inspiration and over-communication
- Monthly team events (sometimes in-person, sometimes virtual).
- Volunteering time – up to 20 hours a year to participate in volunteer work.
- Genuinely nice, smart people to work with, who are excited about growing our company
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