Senior Systems Administration Specialist
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Job Description
Senior Systems Administration Specialist managing Salesforce and Enterprise Systems applications for various teams at Motive. Providing support, troubleshooting, and enhancements to users across the organization.
Responsibilities:
- Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk.
- Administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements.
- Manage end-user profile configurations, reporting, dashboards, and permissions.
- Oversee the onboarding for the Enterprise Systems Tech-Stack.
- Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary.
- Manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail.
- Create and update documentation for different audiences within the team.
Requirements:
- Must have prior experience in a user-facing technical support, application support, or Service Desk role.
- Requires at least 2 years of hands-on experience using and providing first-line support for Salesforce, with a focus on assisting end-users with their day-to-day tasks and issues.
- Familiarity with the standard user functions of Salesforce Sales Cloud and Service Cloud is required.
- Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
- Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.
- A technical background with a general understanding of business systems is necessary.
- A Salesforce Administrator certification is a plus, but not mandatory.
- Experience assisting users with related systems like NetSuite or Zuora is a plus.
Benefits:
- Creating a diverse and inclusive workplace is one of Motive's core values.
- Equal opportunity employer.
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