Senior UX Designer – Customer Experience, Education
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Job Description
Senior UX Designer focusing on customer-facing digital experiences for Unlock Technologies, Inc. Collaborating across teams to enhance clarity, trust, and conversion in digital products.
Responsibilities:
- Design and iterate on customer-facing web and mobile experiences across marketing surfaces, calculators, onboarding flows, and application entry points.
- Partner with Product and Data to support experimentation and A/B testing, translating hypotheses into testable UX variations.
- Identify friction and opportunity across the customer journey using a combination of qualitative research and quantitative data.
- Produce wireframes, prototypes, journey maps, and interaction flows that prioritize clarity, trust, and ease of use.
- Clearly communicate complex financial concepts in a way that is intuitive, compliant, and customer-friendly.
- Collaborate closely with Engineering to ensure responsive, performant, and accessible implementations.
- Work with Analytics to define success metrics, interpret experiment results, monitor the funnel and inform iteration.
- Contribute to UX work outside of a single product area as priorities shift, supporting cross-team initiatives when needed.
- Help establish and evolve UX standards and patterns while allowing room for rapid iteration and experimentation.
Requirements:
- 3–8 years of professional UX design experience, focused on consumer-facing digital products (web and mobile).
- Strong expertise in interaction design, user flows, and journey design.
- Experience supporting experimentation, optimization, or data-informed iteration.
- Ability to synthesize research, analytics, and stakeholder input into clear design decisions.
- Experience designing mobile-first and responsive experiences.
- Proficiency with design and prototyping tools (Figma preferred).
- Strong communication and collaboration skills across Product, Engineering, Growth, and Analytics.
- Comfort operating in a fast-paced environment where priorities can shift.
- Interest in leveraging AI tools in the design process.
- PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.
- Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions
- Ability to work in a high-growth, dynamic environment.
Benefits:
- Dynamic and inclusive work environment that fosters innovation and growth
- Competitive compensation package
- Ongoing professional development and career advancement opportunities
- Flexible work arrangements and a strong emphasis on work-life balance
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