Senior Workforce Management Scheduler
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior scheduler optimizing workforce coverage for Gainwell Technologies, an industry leader making healthcare work better. Managing schedules, staffing risks, and service performance across U.S. and global teams.
Responsibilities:
- Develop and maintain workforce schedules based on forecasted demand, staffing requirements, shrinkage assumptions, skill requirements, business rules, and operational constraints
- Assign and optimize schedules considering shift bids, employee preferences, contractual obligations, labor requirements, and account-specific needs
- Identify scheduling gaps, overstaffing, understaffing, and coverage risks and recommend adjustments
- Optimize breaks, lunches, training, coaching, meetings, and other offline activities to maintain appropriate coverage
- Partner with Operations, Training, and Quality teams to schedule offline activities
- Manage schedule changes resulting from staffing availability, approved time off, business priorities, and changing operational requirements
- Review schedule quality, staffing alignment, and recurring coverage issues and recommend improvements
- Partner with Forecasting, Capacity Planning, RTA, Operations, and global delivery teams to align schedules with workforce needs
- Use Verint, Excel, and workforce reporting tools to improve scheduling accuracy, efficiency, and workforce utilization
- Support business needs across U.S. time zones and global delivery partnerships
- Provide data-driven recommendations to improve workforce efficiency, service performance, and customer experience outcomes
Requirements:
- Bachelor's degree or equivalent combination of education and experience
- 3+ years of experience in workforce management, workforce scheduling, contact center operations, operational planning, analytics, or a related customer experience function
- Demonstrated experience independently managing workforce scheduling activities and identifying opportunities to improve staffing coverage and schedule effectiveness
- Experience with schedule generation, schedule maintenance, shift assignment, and offline activity planning
- Experience supporting complex, multi-site, omnichannel, back-office, healthcare, insurance, BPO, or similar service environments preferred
- Working knowledge of Verint scheduling functionality, Microsoft Excel, and operational reporting
- NICE experience is beneficial
- Strong analytical, critical-thinking, problem-solving, and decision-making skills
- Excellent written and verbal communication skills with the ability to explain scheduling risks, tradeoffs, and recommendations to operational partners
- Experience working across U.S. and global delivery teams or complex cross-functional operational environments preferred
Benefits:
- Work flexibility
- Learning and career development opportunities
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
Similar Jobs
Specialist Scheduler
Specialist Scheduler managing complex diagnostic appointments and ancillary testing. Supporting patient registration, scheduling systems, and financial clearance for acute care healthcare services.
Specialist Scheduler
Remote scheduler coordinating complex diagnostic testing, insurance verification, and patient financial responsibility for Mount Carmel Health System. Supporting patient flow across multiple facilities.
Scheduler
WVU Health System scheduler coordinating outpatient appointments and registrations for multiple ambulatory clinics. Collecting patient information, managing referrals, and responding to patient communications.
Scheduler – Shift Coordinator
Scheduler coordinating client and caregiver schedules for a US home-care provider. Resolving cancellations, securing coverage, and managing high-volume calls remotely.
Senior Scheduler
Senior Scheduler developing construction schedules for Integra, which delivers turnkey mission-critical data center infrastructure. Tracking progress, analyzing risks, and coordinating timelines with project teams and subcontractors.
Scheduler
Construction Scheduler developing and monitoring schedules for Integra's turnkey mission-critical data center infrastructure projects. Collaborating with project teams, analyzing critical paths, and mitigating schedule risks.
Junior Scheduler
Junior Scheduler supporting EPC and mission-critical data center project schedules at Integra. Maintaining Primavera P6 updates, milestones, reporting, and schedule logic across project teams.
Scheduler
Scheduler coordinating language courses for Ascensus Global, a provider of professional language services and training. Managing databases, instructor availability, student demand, and government contract scheduling.
Scheduler
Remote Scheduler coordinating participant appointments for DataForce by TransPerfect, a provider of AI training data and language technology solutions. Managing calls, emails, reminders, logistics, and scheduling conflicts across a four-month US study project.
Home Care Scheduler, Full-Time or Part-Time
Remote Operations Scheduler coordinating maintenance for Waga Energy’s renewable natural gas WAGABOX® units. Managing schedules, alerts, contractors, and operational reporting across North America.
Major Correctives Scheduler – North America
Scheduler coordinating cranes, labor, tooling, logistics, and corrective projects across GE Vernova’s North American wind-services organization. Supporting safe, on-time execution and decarbonized energy infrastructure.
Senior Scheduler, Corporate
Senior Scheduler overseeing project scheduling across all divisions for NexGen Contracting. Collaborating with multiple stakeholders to ensure timely project execution and alignment with project objectives.
Lead, Program Scheduler
Lead Program Scheduler responsible for managing complex program schedules. Coordinating cross-functional teams and maintaining program timelines at L3Harris.
Master Scheduler, Parts
Master Scheduler orchestrating integrated capacity-constrained master schedule for Steam Services Parts at GE Vernova. Ensuring timely availability of parts by alignment with procurement and supplier commitments.
Scheduler – BMC Pt Access
Scheduler managing patient inquiries and scheduling services for Carle Health. Documenting calls and ensuring patients' needs are met in a timely manner.
Healthcare Scheduler
Healthcare Scheduler responsible for scheduling patient appointments at Banner Health. Providing customer service while coordinating with healthcare providers and facilities to ensure patient care.
Scheduler
Scheduler developing and maintaining project schedules with Primavera P6 at Consertus. Coordinating project phasing and collaborating with stakeholders on large-scale construction projects.
Integrated Master Scheduler – VA Program
Integrated Master Scheduler developing and maintaining the IMS for complex VA programs. Collaborating with project managers and stakeholders in a fast-paced environment to ensure schedule adherence.
Master Scheduler – Upgrades
Lead a team of project schedulers for global Steam Services Upgrades at GE Vernova. Design and govern enterprise-level scheduling architecture while managing critical resources and risks.
Senior Field Scheduler
Senior Scheduler developing and maintaining EPC schedules for solar and utility scale projects. Collaborating with multiple teams to ensure accurate and timely project execution.