Scheduler
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Job Description
Remote Centralized Scheduler coordinating outpatient scheduling, registration, referrals, and patient communications for West Virginia University Hospitals. Supporting multiple ambulatory clinics and the scheduling call center.
Responsibilities:
- Schedule, cancel, reschedule, and register outpatient visits and procedures for multiple ambulatory clinics
- Collect all necessary information for scheduling and registration preparation
- Obtain and verify patient guarantor information at least annually
- Generate referrals when needed and maintain up-to-date patient records
- Schedule and register patients according to scheduling guidelines and medical appropriateness
- Identify and communicate scheduling modifications and development needs
- Notify appropriate personnel of scheduling changes caused by cancellations
- Respond to patient and staff needs and complaints, involving supervisors and patient representatives as needed
- Consult referring physician offices to obtain and verify complete written or electronic orders
- Complete Workques and daily scheduling-area tasks
- Respond to patient communications promptly
- Escalate immediate needs to the appropriate area of responsibility
Requirements:
- High School diploma or equivalent
- State criminal background check and Federal (if applicable), as required for regulated areas
- Ability to sit for extended periods of time
- Strong written and verbal communication skills
- Ability to work 40 scheduled hours weekly
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