Scheduler
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Job Description
WVU Health System scheduler coordinating outpatient appointments and registrations for multiple ambulatory clinics. Collecting patient information, managing referrals, and responding to patient communications.
Responsibilities:
- Schedule, cancel, reschedule, and register outpatient visits and procedures for multiple ambulatory clinics
- Collect all necessary patient information for scheduling and registration
- Obtain and verify patient guarantor information at least annually
- Generate referrals when referrals or authorizations are needed
- Schedule and register patients according to scheduling guidelines and medical appropriateness
- Identify and communicate scheduling modifications and development needs
- Notify appropriate personnel promptly about scheduling changes caused by cancellations
- Respond appropriately to patient and staff needs and complaints, involving supervisors and patient representatives as needed
- Consult referring physician offices to ensure written or electronic orders exist and obtain them when needed
- Verify orders for completeness and document requests for outside orders
- Complete Workques and daily scheduling-area tasks in a timely manner
- Respond to patient communications promptly
- Escalate immediate needs to the appropriate responsible area
Requirements:
- High School diploma or equivalent
- State criminal background check and Federal criminal background check, if applicable, as required for regulated areas
- Ability to sit for extended periods of time
- Strong written and verbal communication skills
- Ability to work in a standard office environment
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