Scheduler
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Job Description
Scheduling Associate coordinating customer installations for a residential home-design company. Managing schedules, vendors, capacity, and ERP-based workflow execution.
Responsibilities:
- Maintain accurate install schedules by incorporating customer requests and availability while considering lead time, sequencing, duration, and capacity
- Forecast tentative install dates based on construction cycle times
- Intake customer schedule requests through portals, email, and phone to establish installation timelines
- Evaluate schedule requests based on trade sequence, duration, material lead times, and labor capacity
- Communicate accepted or alternative installation dates to customers
- Monitor customer schedule date changes daily
- Coordinate with customers, vendors, and internal staff to facilitate planning, prioritization, technical issue resolution, changes, and requirements
- Support scheduling needs for complex customer accounts
- Complete daily activities in a timely manner with minimal supervision
- Use ERP systems for tracking, information gathering, and troubleshooting
- Attend required meetings and trainings
- Assist with training and onboarding new Scheduling team members
- Perform other assigned duties
Requirements:
- High school diploma or general education degree (GED)
- 1–2 years of applicable job experience preferred
- Associate’s Degree / 2-year Technical School preferred
- Material resource planning and/or production control experience with Systems Application Process (SAP) preferred
- Bilingual experience preferred, but not required (English/Spanish)
- Thorough knowledge of all available products used by the Company as it relates to product installation
- Strong written and verbal communication skills
- Professional-level verbal and written communication skills
- Ability to negotiate agreements between parties with different perspectives
- Strong organizational and time management skills
- Ability to work effectively in a fast-paced environment and consistently meet deadlines
- Working knowledge of internet, spreadsheet, word processing, and order processing systems
- Basic technology skills, including MS Office Suite
- Ability to commit to extended work schedules when necessary
- Ability to attend required meetings and trainings
- Ability to adhere to Company policies and procedures
Benefits:
- Benefits
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