Service Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Service Manager role at Trimble coordinating customer support for Forestry solutions in Sweden. Engage with partners and internal teams to improve incident management and customer satisfaction.
Responsibilities:
- Act as the primary point of contact for designated customer accounts in Sweden, managing service-related communications and ensuring customers understand how to engage Trimble support through agreed channels
- Work with partner and Trimble support to coordinate responses to urgent issues by connecting the right people together and driving timely updates to the customer
- Prioritize work based on impact and urgency, ensuring expectations and response times are aligned with agreed SaaS solution SLAs
- Communicate clearly and professionally with corporate customers, including writing customer updates that are accurate, concise, and actionable
- Maintain a steady communication cadence during incidents, including status updates, timelines, and next planned actions
- Help facilitate incident management activities in line with ITIL 4 practices, including triage, escalation, and post-incident follow-up
- Support continual improvement by identifying recurring issues, communication gaps, or process friction, and proposing practical improvements
- Partner with internal teams and stakeholders to ensure smooth handovers, clear responsibilities, and a consistent service experience
- Ensure customer issues are received from authorized sources and follow proper verification procedures
Requirements:
- 1–2 years of experience in a customer-facing role (consulting, customer support, service coordination, account coordination, service desk, operations, or similar)
- Strong verbal and written communication skills in English and Swedish
- Comfort working with corporate customers and handling sensitive situations professionally
- Ability to organize work, prioritize, and manage multiple parallel items without losing attention to detail
- Familiarity with ITIL concepts (ITIL 4 knowledge is a plus)
- Experience using ticketing tools or customer-facing systems is beneficial (examples include Salesforce, Jira, or similar)
- Experience of the forestry industry and GIS applications is advantageous
Benefits:
- Flexible work arrangements
- Professional development opportunities
Similar Jobs
Government Lending Annual Servicing Manager
Government Lending Annual Servicing Manager responsible for managing financial servicing tasks for Government Loan Portfolio. Engaging with clients for financial updates and collaborating with internal teams.
Manager – Client Coding Integration
Manager of Client Coding Integration at Ensemble providing strategic direction for coding operations. Overseeing client coding processes and collaborating with leadership for enhanced service delivery.
Licensed Vocational Nurse, In-Patient Case Manager
LVN Case Manager coordinating care for patients in hospital or Skilled Nursing Facilities. Also collaborating with interdisciplinary teams to ensure high-quality patient management in acute care settings.
Senior Manager, Store and Veterinary Hospital Development Projects
Sr. Manager ensuring proper organization on new, remodel, and vet hospital store openings. Collaborating with departments to oversee project metrics and improvement processes.
Field Access Manager – Northeast
Field Access Manager responsible for patient access education and reimbursement support for Averitas products. Collaborating with key stakeholders and ensuring compliance across patient services.
Virtual Field Access Manager – vFAM
Virtual Field Access Manager educating provider offices on access resources for patients remotely. Collaborating with stakeholders to facilitate access and addressing challenges for QUTENZA and Averitas products.
Consultative Coding Manager
Consultative Coding Manager at CenterWell extracting clinical information and assigning medical codes from various records. Collaborating with other managers and ensuring proper coding practices.
Direct Bill Manager
Direct Bill Manager at The Hilb Group managing revenue and expense accuracy through statement reviews. Collaborating with team and clients to ensure timely postings and compliance with financial reporting.
Customer Analytics Manager
Manager of Customer Analytics leading data-driven insights for Tulip's retail SaaS product. Working collaboratively across teams to drive analytics and customer success in retail environments.
Senior Development Manager
Senior Development Manager leading Vot-ER's fundraising operations through donor engagement and project management. Collaborating with the Development team to build a strong network for civic engagement.
Health and Safety Manager
Health & Safety Manager responsible for ensuring safe operations at multiple event venues in Glasgow. Managing daily safety tasks and collaborating with project teams throughout event duration.
Project Delivery Manager – MBAN Interns
Intermediate Project Delivery Manager for SimpliCity, a Canadian GovTech startup managing technical projects and onboarding municipal partners. Focused on improving municipal digital services and application implementation.
DMEAL Manager – DDP
DMEAL Manager overseeing DDP framework and supporting program activities. Involvement in donor reporting and community engagement.
Capacity Building Manager – DDP
Capacity Building Manager supporting DDP initiatives across Africa and Latin America. Responsible for developing support models and networking with local organizations.
Grants Manager – DDP
Grants Manager managing regranting processes and supporting Grants officers for DDP programs. Ensuring compliance with grants procedures and providing guidance to the Grants team.
Export Area Manager - Wines
Responsible for developing export strategies for the wine sector in Europe and North America. Requires strong experience in international markets and wine sales.
Personal VIP Manager, Italian Language
VIP Personal Manager managing VIP customer engagements and support in iGaming for European market. Collaborating with users to enhance their experience and resolve issues with effective communication.
Program Development Manager
Program Development Manager leading JOC program start-ups and re-bids. Overseeing cross-functional coordination to support strategic decisions for program performance.
Senior Property Manager – Short-Term Rentals
Senior Remote Property Manager leading a diverse portfolio of short-term rentals across Europe. Maximizing occupancy, optimizing operations, and delighting guests from a remote office.
Lead Property Manager – Short-Term Rentals
Senior Remote Property Manager managing high-demand short-term rental properties across Europe. Driving operational excellence and revenue growth through hands-on management of property operations.