Service Manager
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Job Description
Service Manager managing IT services and operations in a hybrid/cloud environment with a focus on SAP and S/4HANA competencies.
Responsibilities:
- IT Service and Operations Management
- Analysis and management of SLAs and KPIs
- Implementation of ITIL and AMS
- Resolution of IT incidents and problems
- Continuous process improvement
- Client and stakeholder relationship management
- Management of IT teams and vendors
Requirements:
- Experience in SAP and S/4HANA environments
- Support for hybrid/cloud operations
- Demand management in high-criticality environments
- Analytical, collaborative, and results-oriented profile
- Strong communication skills
- Negotiation and problem-solving
- IT Service and Operations Management
- SLA
- KPI
- ITIL
- AMS
- Incident and Problem Management
- Governance and Continuous Improvement
- Client and Stakeholder Relationship Management
- Team and Vendor Management
- SAP
- S/4HANA
- Cloud
- Digital Transformation
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