Service Process Manager – Workshop
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Job Description
Prozessmanager bei e-motion sucht Optimierer für Werkstattprozesse und Schulungen der Partner, um die Elektromobilität zu gestalten. Arbeiten mit vorhandenen Partnern und in einer zentralen Rolle im Tagesgeschäft.
Responsibilities:
- You optimize workshop workflows and processes as well as the advisory support provided to our franchise partners
- You support our partners through trainings and analyses to ensure quality in our two-wheeler, three-wheeler and cargo bike workshops
- You assist in implementing new locations and help partners develop and establish new workshop processes
- You develop and maintain training materials, presentations, checklists, manuals and online learning courses
Requirements:
- Ideally you are a master-certified two-wheeler mechatronics technician or master two-wheeler mechanic
- Career changers are also welcome — e.g., (automotive) mechanics and (automotive) mechatronics technicians with experience as bicycle mechanics/bicycle assemblers
- You have experience in assortment planning and acting as the interface between the workshop and sales
- You have an entrepreneurial mindset and a high degree of self-motivation
- You are willing to support our partners on-site (travel requirement approx. 60%)
- Enjoy building and maintaining collaborative partnerships
- A high level of independence, sense of responsibility and commitment to service
Benefits:
- Attractive bike leasing
- Permanent employment contract
- Fun at work – we love what we do!
- Genuine appreciation for your ideas and initiatives – do what you love!
- A great concept with many projects that give you room to develop and make an impact
- We are a kununu Top Employer 2023, 2024 and 2025
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