ServiceNow Administrator – Developer
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Job Description
ServiceNow Administrator / Developer supporting change management projects at Dedalus. Collaborating across departments to enhance IT service management in the healthcare technology sector.
Responsibilities:
- Play a key role in supporting change management projects and solve business problems
- Monitor health, usage and overall compliance of ServiceNow and its applications
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes
- Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits
- Coordinate application and platform upgrades
- Develop systems integrations and process automation
- Configure and maintain SLA, Catalog items and their associated workflows
- General support, administration and maintenance of ServiceNow platform and associated applications
- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices
- Configuration of role-based workspaces
- Configuration of AI Skills
Requirements:
- Experience using JavaScript, XML, and HTML
- ServiceNow System Admin certification (admin or higher)
- A minimum of 2 years of related work experience as ServiceNow Administrator/ ServiceNow Developer
- Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
- Working and configuration knowledge of Workspaces
- Experience in IT service management, ITIL certification preferred (ITIL v3-v5 Certification)
- Ability to analyse, troubleshoot and resolve complex software application related problems
- Exceptional customer service skills
- Applies standard methodology, techniques, procedures and criteria
- Ability to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
- Experience troubleshooting integration management, security, and application issues
- Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc
- Working experience on AI Skill configuration.
- Agentic AI workflow will be an added advantage.
- Configuration of multiple data sources and integrations with external tools for ServiceNow AI.
Benefits:
- Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.
- Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world.
- Our company is enriched by a diverse population of 7,600 people, including around 1,000 people in France, in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world.
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