ServiceNow Delivery Specialist
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Job Description
ServiceNow Delivery Specialist providing implementation and support for federal clients. Focused on testing, deployment, and effective customer communication for ServiceNow solutions.
Responsibilities:
- Support the delivery, testing, deployment, and adoption of ServiceNow solutions across federal customers.
- Partner with customers, stakeholders, and technical teams to gather requirements, develop user stories, and ensure business needs are accurately represented throughout implementation efforts.
- Review and validate requirements and user stories to ensure they are clearly defined, testable, and aligned with customer objectives.
- Develop and execute functional, regression, and user acceptance testing activities to validate system functionality and readiness.
- Coordinate release planning, deployment activities, production readiness reviews, and go-live support for new ServiceNow capabilities.
- Work closely with development teams to troubleshoot issues, identify root causes, and communicate business impacts and resolutions.
- Track defects, enhancements, risks, and action items across multiple projects and customer groups.
- Monitor deployments and system changes to proactively identify and address potential issues.
- Facilitate customer meetings, demonstrations, status updates, and deployment readiness discussions.
- Support change management, user communications, training coordination, and adoption efforts.
- Recommend process improvements and best practices to enhance delivery quality, operational efficiency, and customer satisfaction.
- Support Agile delivery teams through backlog refinement, sprint planning, testing, and release activities.
Requirements:
- 3+ years of experience supporting ServiceNow implementations, enhancements, or platform operations.
- ServiceNow Certified System Administrator (CSA).
- Experience writing, refining, and managing user stories and requirements.
- Experience performing system testing, regression testing, and user acceptance testing.
- Understanding of ServiceNow platform functionality and common configuration components.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Experience coordinating software releases, deployments, or production rollouts.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Experience working in Agile environments.
Benefits:
- 100% paid Medical, Dental & Vision for Our Employee
- 6% 401K match (Vested Immediately)
- 29 Days' PTO
- Flexible Work Schedule
- Tuition/Certification Reimbursement
- Growth Opportunities w/in an Emerging Defense Company
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