ServiceNow Solutions Architect V
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Job Description
ServiceNow Solutions Architect leading enterprise platform architecture and implementations. Advising executives and delivery teams on scalable solutions, governance, and business value.
Responsibilities:
- Lead end-to-end ServiceNow architecture, solution design, and implementation strategy
- Own the platform roadmap from discovery through go-live and optimization
- Direct delivery teams on complex, multi-module implementations including ITSM, CSM, HRSD, GRC, and FSO
- Engage executive, IT leadership, and business stakeholders to define platform vision, outcomes, and change management
- Serve as a trusted technical advisor on ServiceNow strategy and organizational impact
- Define scalable, secure, and maintainable architectures for modules, integrations, and custom applications
- Design platform architecture, data models, integration patterns, and data governance frameworks
- Translate business requirements into ServiceNow solution designs and detailed user stories
- Review technical design documents, data models, and integration patterns for quality and compliance
- Lead scope management, risk mitigation, escalation resolution, schedule, technical quality, and business outcomes
- Coordinate internal and external delivery teams, implementation partners, developers, and systems integrators
- Assess ServiceNow instances, including CMDB/CSDM health, configuration debt, data model governance, and upgrade readiness
- Participate in or lead governance boards, steering committees, and strategy forums
- Develop proof-of-concept demonstrations, technical specifications, and business cases quantifying platform value
- Coach and mentor junior architects, functional leads, and delivery teams
Requirements:
- Bachelor's degree in computer technology or equivalent combination of education and experience
- Eight (8) or more years of experience in ServiceNow platform expertise, preferably in solution architecture, implementation, and delivery
- Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines
- ServiceNow Certified Technical Architect (CTA)
- Certified Master Architect (CMA)
- Enterprise Architecture Certification
- Strong experience with ServiceNow FSO, SAM, TPRM, SPM, or AI modules
- Strong knowledge of ServiceNow application configuration, JavaScript, Glide, REST/SOAP APIs, MuleSoft, workflow design, and data modeling
- Strong written communication and ability to develop business cases, technical specifications, executive summaries, and board presentations
- Ability to manage delivery teams of 5–50 people across functional and technical disciplines
- Ability to use Now Intelligence, AI Search, Workflow Data Fabric, or Process Optimization
- Experience leading 3+ complex, multi-year ServiceNow implementations from design through go-live and post-go-live optimization
- Consulting or systems integrator background advising clients on platform strategy
- Experience with published thought leadership on ServiceNow implementation or digital transformation
- Knowledge of commercial business functions and workflows supported by ServiceNow
- Knowledge of Bravium and the governance platform
- Knowledge of multi-divisional or multi-geography operating models and ServiceNow scalability
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