Services Operations Enablement Specialist
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Job Description
Services Operations Specialist at Border States focusing on reducing operational inefficiencies and supporting service lines. Empowered to drive process improvements and collaborate cross-functionally.
Responsibilities:
- Identifies operational inefficiencies and process gaps across all Services lines and supporting functions.
- Recommends process improvements supported by data, impact, and scalability considerations.
- Drives implementation of approved process improvements in partnership with supporting departments.
- Enforces agreed-upon process standards, data integrity practices, and documentation requirements.
- Provides hands-on operational support related to SAP processes, consignment workflows, data governance, and reporting.
- Serves as the primary Services liaison for cross-functional operational follow-up with IT, Finance, Tax, and related partners.
- Coordinates and tracks execution of operational decisions to ensure follow-through and completion.
- Supports development, maintenance, and reinforcement of SOPs and operating standards across Services.
- Maintains visibility into operational performance indicators including rework, invoicing accuracy, and process adherence.
- Proactively surfaces risks, gaps, and improvement opportunities and escalates as appropriate to the VP of Services.
Requirements:
- Bachelor’s degree in business, operations, supply Chain, or related field preferred, or equivalent work experience.
- Strong working knowledge of SAP required.
- Demonstrated experience with consignment processes and operational data governance.
- Experience working cross-functionally with IT, Finance, and operational teams.
- Strong operational judgment with the ability to prioritize, influence, and drive execution.
- Advanced proficiency in Microsoft Office tools, particularly Excel and reporting tools.
Benefits:
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
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