Shared Services Contact Center Specialist – Part Time
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Job Description
Shared Services Contact Center Specialist providing critical support to healthcare providers through various communication channels. Engaging in inquiries related to authorizations, claims, and provider services while ensuring quality care.
Responsibilities:
- Handle inbound calls, chats, emails, and faxes from healthcare providers
- Document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up
- Guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal
- Use empathy, critical thinking, and attention to detail to ensure providers get the answers they need
Requirements:
- High school diploma or equivalent (required)
- 2+ years of experience in a healthcare contact center or customer service role
- Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
- Strong verbal and written communication skills
- Ability to navigate multiple systems and databases accurately
- Excellent organization, time management, and follow-through skills
- Independent problem-solving and decision-making ability
Benefits:
- Flexible working hours
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