Social Media Monitoring Analyst
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Job Description
Social Media Monitoring Analyst focusing on a single client’s brand and engagement for Lucidya's AI-native CX platform. Analyze social media data and provide actionable insights within a dedicated project framework.
Responsibilities:
- Work as a dedicated Social Media Monitoring Analyst for a single client or initiative, fully embedded in their project for its duration
- Analyze social media and digital conversation data on an ongoing basis to evaluate how the client’s brand, campaigns, or initiatives are being received
- Track performance over time, identifying shifts in sentiment, engagement, and audience behavior - not just one-off results
- Monitor social media channels for brand mentions, emerging issues, or opportunities that require timely attention
- Turn large volumes of data into clear, structured insights and recommendations through professional, client-ready reports
- Act as a trusted analytical partner to the client, providing context, interpretation, and constructive guidance - not just metrics
- Collaborate internally with CX, Sales, and Product teams to ensure insights are aligned and actionable
- Maintain high reporting standards by reviewing work for accuracy, consistency, clarity, and visual quality
- Cross-check data points, calculations, and sources to ensure reliability and credibility
Requirements:
- You’re comfortable owning a project end-to-end and staying focused on a single client’s needs for an extended period
- You enjoy going deep rather than wide - learning a brand, its audience, and its context inside out
- You’re analytical, and don’t rush to conclusions without validating the data
- You communicate clearly and professionally with both internal teams and external stakeholders
- You can give constructive feedback confidently and tactfully
- You have strong writing & reporting skills and can produce polished, client-facing reports
- You manage your time well and can independently plan your workload within a project structure
- You’re detail-oriented and take pride in delivering accurate, high-quality analysis
- You have experience analyzing social media or digital engagement data and interpreting audience behavior and trends
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