Solutions Consultant
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Job Description
Solutions Consultant linking Optimal’s research capabilities to customer objectives. Driving new business and supporting customer retention through collaboration with sales teams.
Responsibilities:
- Collaborate with Account Executives to lead comprehensive discovery sessions, ensuring Optimal's platform features are directly aligned with the business objectives and strategic initiatives of prospects and customers
- Develop and deliver impactful, relevant product demonstrations and training
- Support the customer lifecycle by creating necessary collateral, content, and training materials
- Enable customer onboarding, training, and enablement to drive usage and adoption in target accounts
- Drive new business and expansion within existing accounts by exhibiting strong commercial acumen and collaborating with the regional Sales Team to propose and close deals
- Develop and maintain deep expertise in our platform and research methodologies through continuous, practical application and training
- Serve as the crucial link between the market and the Product team: coach the regional sales team on product knowledge, and contribute the "voice of the market" feedback to influence the product roadmap for enterprise growth
Requirements:
- 5+ years experience in a customer-facing role, such as solutions consulting, customer success, or training in a SaaS environment
- Proven track record of growing customer accounts and contributing to company sales targets
- Strong understanding of UX research methodologies and best practices, including usability testing, surveys, card sorting, and user interviews
- Experience developing and executing strategic account plans for customers
- Strong presentation, training, and interpersonal skills, with the ability to communicate complex research concepts clearly to diverse audiences
- Strong commercial acumen with the ability to articulate solutions and value propositions to senior executives
- Proficiency in CRM tools (e.g. HubSpot)
- Ability to operate independently in a fast-paced, evolving environment while collaborating effectively with cross-functional teams
Benefits:
- Competitive salary (we offer a salary that reflects your experience and the value you’ll bring to our team)
- Employee Share Option Plan (ESOP) to help you benefit from the long-term success of the company
- Annual wellbeing allowance and support
- Generous annual learning and development support
- Home office set-up
- 4 weeks annual leave plus an additional day off on your birthday!
- Paid sick leave
- Opportunities for professional growth and development
- Flexible and remote-first working (this role can be based anywhere in the East Coast)
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