Solutions Engineer
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Job Description
Customer Solutions Engineer owning payment discovery, architecture, and integrations for Yuno, a global payment infrastructure company. Guiding LATAM merchants from technical sales through production go-live.
Responsibilities:
- Serve as the technical owner of a merchant's journey from the first discovery call to the first production transaction.
- Design solutions and build integrations for merchant payment processing.
- Lead technical discovery with prospects to understand payment stacks, requirements, and constraints.
- Run product demos and technical presentations for engineering and product audiences.
- Design payment orchestration solutions and integration architectures tailored to each merchant.
- Respond to RFPs, security questionnaires, and technical due diligence with Sales.
- Own end-to-end implementations from kickoff and integration planning through testing and go-live.
- Guide merchant developers through APIs, SDKs, webhooks, and payment method configurations.
- Troubleshoot integration issues across payment flows, API logs, and third-party providers.
- Build reusable demo environments, integration guides, and technical documentation.
- Hand off live merchants to Technical Account Management with complete context and documentation.
- Feed recurring merchant requirements and integration friction back to Product and Engineering.
- Collaborate with Sales, Product, Engineering, and merchant development teams across LATAM.
Requirements:
- Fluent English, both written and spoken, is required.
- Spanish or Portuguese is a plus.
- +4 years of experience in solutions engineering, sales engineering, technical implementation, or integration roles.
- Hands-on technical skills: REST APIs, webhooks, JSON, HTTP debugging, and at least one programming language for building demos and sample integrations.
- Payments knowledge: gateways, PSPs, acquirers, card networks, 3DS, tokenization, refunds, chargebacks, and alternative payment methods.
- Experience running technical conversations with both engineering teams and commercial stakeholders.
- Proven track record delivering integration projects with external development teams on defined timelines.
- Comfortable working with SQL and observability tools such as Datadog, Grafana, or similar.
- Ability to manage multiple merchants and deals in parallel without losing technical depth on any of them.
- Comfortable in a fast-moving, high-growth environment where priorities and processes evolve quickly.
Benefits:
- Competitive Compensation
- Remote Work – You can work from everywhere!
- Home Office Bonus – A one-time allowance to help you create your ideal home office.
- Work Equipment
- Stock Options
- Health Plan wherever you are.
- Flexible Days Off
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