Solutions Engineer
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Job Description
Solutions Engineer helping Grafana Labs sell Grafana Cloud observability software in France. Leading technical demos, evaluations, and customer engagements with Sales.
Responsibilities:
- Partner with the Sales team to articulate Grafana's value proposition, vision, and strategy to customers
- Own technical engagement with customers and help close complex opportunities
- Deliver product and technical presentations to potential and existing customers
- Communicate with customers and internal teams to provide product and competitive-landscape feedback
- Drive product conversations based on customer needs and problems
- Enhance documentation and create blog posts, videos, knowledge base articles, and enablement materials
- Educate potential and existing customers through demos, hands-on enablement, presentations, and technical evaluations
- Serve as a communication bridge among customers, Sales, Product Management, and Engineering teams
Requirements:
- 3+ years of technical pre-sales experience
- Strong judgment, collaboration, and leadership
- First-class written and oral communication skills
- Ability to articulate the value proposition and technical advantages of products
- Ability to solve technical challenges and develop creative customer solutions
- Technical mindset and desire to grow technically
- Must be located in France
- Experience with Open Source technologies or in the Metrics/Monitoring space is an advantage
- Experience with sales methodologies like MEDD(P)ICC is a plus
Benefits:
- Restricted Stock Units (RSUs)
- 100% remote, global culture
- Career growth pathways
- In-person onboarding
- 30 days annual leave per annum
- 3 annual leave days reserved for Grafana Shutdown Days
- Transparent communication and regular company-wide updates
- Autonomy and support to ship great work and try new things
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