Solutions Engineer, Mid Market
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Job Description
Solutions Engineer leveraging technical expertise in SaaS to drive client success and implement software solutions. Collaborating across teams and leading strategic client interactions for enhanced visibility.
Responsibilities:
- Establish and maintain a deep understanding of the overall Semrush technology portfolio and the competitive landscape
- Be a thought leader to the sales team and a technical lead on strategic client relationships across various industry verticals
- Collaborate with Executive, Product, Sales, and other senior-level decision-makers
- Ability to provide authoritative guidance on technical concepts with strong skills in API, IT operations, security, and processes
- Expertise in handling technical data questions from clients and prospects
- Help champion an environment for ongoing strategic customer success
- Work closely with key client executive decision makers on product evaluations and proof of concepts to ensure the solutions/products meets client objectives
- Actively assist other Sales teams in pre/post-sales engineering responsibilities
- Perform high level Discovery with your clients
- Conduct internal training, prepare & conduct demos, host webinars and events with clients, and interact with other Semrush Teams
Requirements:
- 5+ years Technical Pre/post-Sales / Sales Engineering experience or equivalent experience
- B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience
- Experience in SaaS or DaaS environments a must
- Strong communication skills and comfortable interacting with clients
- Experience with implementing software products or solutions to large and dynamic enterprise companies
- Ability to work well in a highly dynamic / team environment that focuses on providing above industry standard customer service
Benefits:
- Health insurance
- Travel insurance
- Employee Assistance Program
- Employee Resource Groups
- Paid parental leave
- Relief Fund
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