Solutions Engineer
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Job Description
Solutions Engineer diagnosing client issues for a US fintech platform serving institutional investors, brokers, and corporate IR teams. Investigating logs, data, and code to deliver root-cause fixes.
Responsibilities:
- Investigate support tickets and client calls to identify root causes
- Trace issues through logs, traces, underlying data, and code
- Demonstrate the platform live and show clients how to configure it for their workflows
- Use AI tools to investigate code and data efficiently
- Convert recurring issues into permanent fixes
- Write clear tickets and documentation
- Flag and escalate cross-system or multi-client issues
- Progress from ticket-queue work to independently leading investigations
Requirements:
- 2–4 years in a technical, client-facing role such as support engineering, solutions engineering, implementation, or QA
- Comfortable debugging at the log level, such as Datadog
- Ability to read JSON/data values
- Ability to follow C#/.NET or TypeScript/React code sufficiently to find causes
- Confidence presenting over screen-share to business and technical audiences
- Clear spoken English
- Genuine curiosity and desire to understand root causes
- Already use AI tools as part of work
- Flexible schedule with at least 4–5 hours of daily overlap with US Eastern Time
Benefits:
- Work directly with senior engineering leadership from day one
- Genuine growth path with mentoring, reviewed investigations, and increasing ownership
- High-visibility work on a platform trusted by firms managing tens of trillions in assets
- Flexible schedule and confirmed flexibility on hours
- AI tooling as a core part of the daily workflow
- Learning opportunities, mentoring, and support
- Team-building events and company-wide celebrations
- Wellness programs
- World-class offices in premium business hubs
- Work with global brands and international clients
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