Solutions Engineer
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Job Description
Solutions Engineer focusing on conversational AI for seamless online shopping experience. Collaborating with customers to resolve issues proactively and enhance integration processes.
Responsibilities:
- Make online shopping a seamless experience using conversational AI and deep integrations.
- Resolve customer issues end-to-end.
- Proactively detect carrier problems, issue return labels, refunds, and replacements.
Requirements:
- Experience building automated process flows and translating business requirements into technical solutions
- Excellent communication, critical thinking & analytical skills
- Experience working with APIs and developing integrations
- Coding experience in Python and/or NodeJS
- Excellent written and verbal communication skills, with confidence explaining technical concepts in English
- Strong organisational and project management skills
- 2+ years of experience within the SaaS industry
- Experience working with Customer Service CRMs (e.g., ServiceCloud, Zendesk, Freshdesk, Gorgias, Kustomer)
- Experience working with OMS systems (e.g., Shopify, CommerceCloud, Magento)
- Interest in AI and Machine Learning concepts
Benefits:
- Competitive Salary
- Generous vacation time (25 days)
- Environment to develop your skills without bureaucracy or red tape
- Monthly fitness stipend of $210
- Ongoing subscription to Mental Health Support Platform
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