Solutions Engineer
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Job Description
Solutions Engineer translating Rockbot’s technical depth into compelling sales conversations. Driving technical discovery, solutioning, and supporting the sales process with demo environments and integrations.
Responsibilities:
- Own the Technical Sales Narrative
- Partner with Account Executives to qualify, scope, solution, and close mid-market and enterprise opportunities, serving as the technical lead throughout the sales cycle
- Translate technical complexity into clear business value, helping prospects understand how Rockbot fits into their operational and infrastructure environments
- Drive Technical Discovery and Solutioning
- Lead technical discovery conversations to understand customer infrastructure, AV environments, networking requirements, deployment considerations, and third-party integrations
- Design solution configurations that fit the customer’s operational reality (venue type, hardware footprint, content workflows, analytics needs)
- Identify, scope, and document integrations across POS, CMS, loyalty, AV, networking, and customer technology ecosystems
- Explain deployment considerations, hardware requirements, and system interoperability to both technical and executive stakeholders
- Support the Deal Process
- Own the technical sections of RFP responses, security questionnaires, and SOW inputs
- Build and maintain a library of demo environments, technical one-pagers, and integration guides
- Conduct proof-of-concept deployments and trials where needed
- Work closely with Customer Success and Product to ensure deals are scoped correctly and set up for successful onboarding
- Be the Internal Expert
- Support the sales process as the subject matter expert in both the Rockbot software platform and the integration into the customer environment.
- Act as the technical authority throughout the sales process, advising both customers and internal teams on platform capabilities, integrations, and deployment strategy
- Stay current on Rockbot’s product roadmap and represent the voice of prospects internally
- Surface recurring technical objections and blockers to Product and Engineering
- Contribute to enablement materials so AEs can handle first-level technical questions independently
- What Success Looks Like
- First 90 Days: Ramp & Build Credibility
- Complete Rockbot certification across Music, TV, Signage, and Advertising
- Independently deliver at least three (3) technical demos
- Build or improve demo environments and technical content libraries (RFPs, security responses, integration guides)
- Establish strong partnerships with AEs
- Become a trusted first-line technical resource during the sales process
- First 120 Days: Own Technical Execution
- Independently lead technical discovery, demos, and solution design for active opportunities
- Own technical portions of RFPs, security reviews, and SOW inputs
- Deliver ten (10) total demos tailored to customer environments and stakeholder needs
- Support pilots, proof-of-concepts, and integration scoping where needed
- Contribute enablement tools and technical guidance that improve AE self-sufficiency
- First 180 Days — Drive Scale & Revenue Impact
- Operate as a technical partner on complex and enterprise deals
- Influence improved win rates, deal velocity, and implementation readiness through accurate scoping and solution design
- Maintain scalable demo, RFP, and technical documentation systems
- Manage and when appropriate, surface recurring objections, integration gaps, and market feedback to Product and Engineering
- Act as a strategic cross-functional resource supporting Sales, Customer Success, and Product teams
Requirements:
- 5+ years in pre-sales, solutions engineering, technical sales, AV systems, media technology, or related customer-facing technical roles
- Comfort in a technical conversation with IT, operations, or infrastructure teams, and an ability to translate that into executive-friendly language
- Experience working on-site with key stakeholders and AV experts for a successful experience
- Hands-on experience with hardware/software integrations, networking fundamentals, and custom software integrations
- Experience with in-venue technology (AV systems, digital signage, streaming media devices, or IoT) strongly preferred
- Strong demo and presentation skills — you can read a room and adapt on the fly
- Experience working with Salesforce, Google Suite, and technical documentation tools
- Excellent written communication skills for RFPs, technical summaries, and internal documentation
- Familiarity with programmatic advertising, digital out-of-home (DOOH), or retail media networks is a plus.
Benefits:
- variable compensation tied to supported deals closed and solutions KPIs
- equity
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