Solutions Support Engineer
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Job Description
Solutions Support Engineer troubleshooting Wiz’s cloud-native security platform across AWS, Azure, and GCP. Building AI-driven automation while resolving complex cloud, Kubernetes, vulnerability, and runtime-security issues.
Responsibilities:
- Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
- Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms, including IAM/permissions, network connectivity, API authentication, and scanning infrastructure
- Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
- Analyze vulnerability findings, triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
- Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
- Design and implement AI-driven automation, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Requirements:
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
- 2+ years working with AWS, Azure, and GCP, including IAM, networking, and core compute/storage services
- 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
- Strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment
- Experience reading and debugging code in Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
- Proficiency with command-line tools and Linux operating system environments
- Familiarity with the current AI landscape, including LLM architectures and integrating AI-driven tooling into technical workflows
- Applicants must have the legal right to work in Ireland without visa sponsorship
Benefits:
- Equal opportunity employer
- Wiz will process personal data in accordance with Wiz's Privacy Policy
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