Spanish Bilingual Market Research Interviewer
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Job Description
Spanish bilingual interviewer conducting telephone surveys for Ipsos, a global market research company. Recruiting respondents, assisting panel members, and recording survey responses.
Responsibilities:
- Make outgoing calls to recruit respondents for the research panel
- Assist panel members with inquiries, portal access, and troubleshooting
- Conduct telephone surveys by reading questionnaires aloud and accurately recording responses
- Maintain a courteous and professional customer service approach
- Ensure efficient time management and organization of survey tasks
- Provide support and assistance to respondents during surveys
- Adhere to Ipsos' quality standards and market research guidelines
- Collaborate with the research team to ensure smooth survey operations
- Stay updated on industry trends and best practices in market research
- Conduct surveys on buying habits, customer satisfaction, and social issues
- No telemarketing or sales involved
Requirements:
- Fluent in reading, writing, and speaking both English and Spanish
- Minimum typing speed of 45 words per minute with 90% accuracy
- Prior experience in a call center, customer support, or phone interviewing is required
- Experience in Help Desk or Technical Support is an asset
- Self-motivated with a positive attitude and excellent communication skills
- Excellent time management and organizational skills
- Comfortable speaking on the phone and interacting with respondents
- Ability to work independently and manage a flexible schedule
- Access to a private and quiet workspace meeting computer and internet requirements
- Willingness to work a minimum of 3 shifts per week, including one weekend shift
- Flexibility to amend schedule each week
- Expected working hours are 4:00–11:00 pm
- Private and quiet workspace
- Desktop or laptop computer with minimum Microsoft Windows 11 operating system
- Mac, tablet, and Windows 11 S Mode are not supported
- Minimum computer requirements of 1.1 GHz and 512 MB RAM
- Broadband or high-speed DSL, cable, or satellite internet connection
- Ability to run Windows Updates regularly
- Antivirus software, with only one antivirus program installed; Avast and Kaspersky are not supported
- Landline or cell phone with a headset and microphone connected to telephone equipment
- Excellent sound quality required
Benefits:
- Career development opportunities
- Flexible workplace policy
- Strong collaborative culture
- Equal opportunity and inclusive workplace commitment
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