Staff Design Researcher
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Job Description
Staff Design Researcher leading design research initiatives for innovative product concepts at Twilio. Collaborating with cross-functional teams to shape the future of customer experiences.
Responsibilities:
- Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
- Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
- Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
- Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
- Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers
Requirements:
- 5+ years of experience in design research, user research, or a related field
- Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies
- Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation
- Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution
- Exceptional communication, storytelling, and influence skills—executive presence a must
- Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality
- Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline
Benefits:
- healthcare
- a retirement savings program
- generous time off
- ample parental leave
- wellness leave
- flexible working hours
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