Staff Software Engineer – Platform
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Job Description
Staff Software Engineer developing reliable and scalable platform systems for Found, enhancing tools for the self-employed. Collaborate across teams to drive excellence in observability, mentoring, and engineering quality.
Responsibilities:
- Architect the future version(s) of our key systems like databases, distributed jobs and many others, while taking into account our scaling needs.
- Design and implement developer tooling that makes development and deployments safer, reproducible, and easy to rollout.
- Drive excellence in observability and monitoring while guiding incident response to ensure issues are resolved quickly and we build a great on-call experience.
- Collaborate with engineering teams to maintain a high level of technical quality across our systems while addressing debt, upgrades and platform improvements.
- Mentor engineering on how to design reliable, fault-tolerant systems and easy-to-use runbooks for when things go wrong.
Requirements:
- 8+ years of experience with backend technologies in a public cloud environment.
- Proven track record of scaling and troubleshooting production systems or services while leading cross-functional projects with business impact.
- Deep understanding of end-to-end request flow and how system components interact across the stack—from frontend through CDN/WAF, load balancing, and backend services—with the ability to reason about performance, reliability, and failure modes at any layer.
- Strong fundamental knowledge of SLAs and SLOs, as well as ideas around how to implement them at a fast-paced company.
- Experience managing tech debt and driving engineering quality improvements across multiple teams.
- Experience with opentelemetry, statsd, or Prometheus.
- Working knowledge of compliance frameworks like PCI and SOC2.
- Experience with infrastructure as code (Terraform, cloudformation, etc).
- Familiarity with Sidekiq, Redis, or other async job processing systems.
- Experience with mobile app infrastructure (Capacitor, React Native).
- Experience building internal tooling or bots to improve engineering workflows.
- Interest in financial services, accounting, and/or self-employment.
Benefits:
- 401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation.
- Paid parental leave: Found supports employees through all stages of life, which is why new parents employed by Found qualify for 16 weeks of flexible parental leave.
- Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents.
- Work anywhere: We have Found offices in SF and NYC. For team members who work outside those cities, Found also supports fully remote working.
- Meaningful equity: Everyone on our team should feel and act like an owner, which is why Found offers industry-competitive equity to all of our employees.
- Generous vacation policy: Vacations, appointments, mental health days- take the time you need.
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