Strategic Business Manager – Strategic Program Manager
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Job Description
Strategic account leader owning wireless integration clients from sale through delivery and ongoing growth. Managing multidisciplinary teams, quotas, escalations, and P&L outcomes for Day Wireless Systems.
Responsibilities:
- Own one or more strategic or global client accounts through the full lifecycle from presale and solution development through design, contracting, installation, maintenance, and ongoing growth
- Lead dedicated account teams representing customers inside the company
- Own account process, quality, delivery outcomes, customer relationship, forecasting, pipeline accuracy, and performance targets
- Identify expansion, renewal, and cross-sell opportunities
- Own sales processes, proposal development, and pricing decisions within approved authority
- Oversee handoffs into design, installation, and maintenance and monitor delivery against SLAs and client expectations
- Directly manage Account Executives/Managers, Administrators, Project Managers/Coordinators, and Systems Technicians
- Set performance expectations, coach and develop team members, and recommend staffing or structure changes
- Serve as first escalation point for client, delivery, and internal issues
- Coordinate cross-functionally with Strategic Business Managers, leadership, vendors, engineering, and technical delivery teams
- Report account health, portfolio, solution targets, pipeline, and delivery status to the Director or VP, Global & Strategic Accounts
- Maintain accurate account and opportunity data in CRM/ERP systems
- Manage P&L indicators including utilization, average hourly rates, margin, and other assigned metrics
Requirements:
- 5+ years in strategic/enterprise account management or sales leadership
- Track record of carrying and meeting quota
- Experience managing multi-site or multi-facility client relationships; 20+ locations preferred
- Experience directly managing multidisciplinary teams spanning sales, project management, and technical/field coordination
- Experience in systems integration, security, telecommunications, or related technical products/services preferred
- Ability to own escalations and coordinate across departments to resolve client-impacting issues
- Familiarity with CRM/ERP and project/service management systems
- Willingness to travel to client sites as required by assigned accounts
Benefits:
- Opportunity to grow and transfer within many locations and business divisions
- Remote work / telecommuting 100% of the time
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