Strategic Project Manager, Clients
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Job Description
Strategic Project Manager leading end-to-end client implementations and improving onboarding processes at PerchPeek. Driving adoption and supporting long-term client success in the mobility ecosystem.
Responsibilities:
- Provide policy consultation for new and existing clients
- Manage cross-functional projects to ensure timely and successful delivery
- Lead client-facing consultative projects, acting as project owner
- Own the end-to-end implementation process for new accounts (2–10 per month across varying sizes)
- Act as the primary point of contact for onboarding clients
- Guide clients through setup, configuration, integrations, and stakeholder training to drive thorough adoption
- Assess and refine the current implementation process, documenting and iterating on enhancements
- Define clear implementation milestones and success criteria, including tiering across different account types
- Balance implementation workload with ongoing strategic projects to maintain momentum
- Lead initiatives to improve ways of working across individual accounts and the broader Account Management team
- Collaborate with internal stakeholders to ensure improvements are adopted across teams
- Contribute product ideas and tool recommendations to support a scalable implementation function
- Represent PerchPeek at internal and external events
- Support RFP processes and participate in client presentations as needed
Requirements:
- 4+ years’ experience in client-facing roles (e.g. implementation, consulting, customer success, project management, or strategic account roles) ideally working with complex or enterprise clients.
- Experience owning end-to-end client onboarding or implementation projects, including stakeholder management, project planning, configuration/setup, training, adoption, and handover.
- A consultative approach to client partnership, with the confidence to understand client needs, ask thoughtful questions, shape solutions, and guide senior stakeholders through complex decisions.
- Strong project management skills, with the ability to manage multiple workstreams at once, keep cross-functional teams aligned, and drive projects through to measurable outcomes.
- Commercial awareness and client empathy, with the ability to spot risks, identify opportunities, and balance what is best for the client with what is scalable for the business.
- A process-improvement mindset, with experience identifying operational gaps, documenting better ways of working, and helping teams adopt scalable processes.
- Excellent written and verbal communication skills, including the ability to translate complexity into clear, practical guidance for clients and internal teams.
- Comfort operating in ambiguity, with the ability to bring structure, momentum, and calm to fast-moving or undefined situations.
Benefits:
- Company share options - be a business owner and have your very own little piece of PerchPeek.
- Flexible Holiday and Leave - you’ll receive all statutory holiday plus wellbeing leave and flexible annual leave for you to rest, relax, or recharge as you see fit.
- Work from Anywhere - PerchPeek is a fully distributed company that supports employees in working wherever they’d like to be within the parameters of your role’s requirements. We offer an allowance to ensure your working environment suits you.
- Learning & Development Budget - so you can be proactive about learning something fun outside of your core role.
- Regular socials, an annual offsite, and a meetups budget - or time spent turning colleagues into friends (corny but we don’t care).
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