Student Services Officer
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Job Description
Student services officer guiding students through ISEP study-abroad, internship, and volunteer programs. Advising on applications, courses, visas, departure preparation, and in-program support.
Responsibilities:
- Support students from initial interest in an ISEP study, intern, or volunteer abroad program through program completion
- Help students choose programs aligned with academic and personal goals
- Advise students on application and course selection processes
- Prepare students for departure and provide support while on program
- Maintain up-to-date knowledge of universities and program opportunities in Southern Europe
- Conduct outreach and advising with prospective students to convert leads into completed qualified applications
- Advise students on course selection, program acceptance, and related processes
- Respond to inquiries from students, campus coordinators, and parents
- Serve as primary point of contact during pre-departure, delivering orientations and assisting with academic, cultural, and visa matters
- Address concerns during programs in collaboration with ISEP’s Member Relations team and host university coordinators, including health and safety matters
- Collaborate with University Relations Managers to maintain current program knowledge
- Support questions related to full-time internship opportunities hosted with The Intern Group
- Work with students and university coordinators on health and safety, health insurance requirements, diversity and inclusion, and general operations
- Perform other duties as assigned
Requirements:
- Bachelor's degree
- 2 or more years’ work experience in student advising, higher education, international education, study abroad, international program administration, or related areas
- Travel, study and/or work experience abroad
- Outstanding time management skills and customer service acumen
- Excellent cross-cultural communication and student relations skills
- Ability to handle detail and prioritize workload in a fast-paced environment
- Ability to collaborate effectively in a highly team-oriented environment and culture
- Proven effective engagement with stakeholders at multiple levels
- Experience using a CRM (desired)
- Experience with advising and/or counseling (desired)
- Knowledge of and experience working with cultures and higher education institutions in Southern Europe (Italy, Greece, Malta, Bulgaria & Turkey) (desired)
Benefits:
- Optional work from home
- Negligible travel percentage
- Equal opportunity employer
- Diversity support in the workplace
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