Supervisor, Commissions Collections
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Job Description
Collections Supervisor overseeing commission recovery workflows across various segments for Choice Hotels. Leading a team and enhancing operational reporting for improved case resolution.
Responsibilities:
- Manage day-to-day commission recovery workflows across third party (OTA), group, and transient travel segments
- Coach and develop a team of Collection Specialists to drive and deliver on established SLAs and objectives
- Monitor workload, performance, and productivity across case types and report to leadership
- Manage daily prioritization of cases across OTA, transient, and group commissions
- Develop and enhance operational reporting for case resolution
- Identify workflow inefficiencies and collaborate with leads to optimize SOPs
Requirements:
- 5–8 years in collections, revenue operations, customer operations, or financial operations
- Experience managing and motivating a team in a fast-paced, case-driven environment
- Strong reporting, analytical, and problem-solving skills
- Excellent communication and organizational skills
- Familiarity with Salesforce or similar systems, as well as case management platforms such as ServiceNow
- Proficiency with Microsoft Office products
Benefits:
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
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