Supervisor, Sales Order Processing
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Job Description
Supervisor of Sales Order Processing team ensuring accuracy and timeliness in order processing. Providing leadership, guidance, and innovation to improve efficiency and mitigate risks.
Responsibilities:
- Collaborate and provide leadership and coaching to the SOP team
- Provide guidance and mentorship to cross-functional resources across other teams
- Perform process / workflow assessment to ensure contracts and orders are set up and accurate
- Provide strategic leadership for the design and testing of new and updated processes and systems
- Create / monitor Service Level Objectives such as order cycle time, error rates, and fulfillment accuracy
- Assess tools, systems, roles, and responsibilities within the SOP team
- Provide strategic leadership for the design and implementation of new processes to improve speed and reduce errors
- Engages with business partners on escalations and drives resolution
- Reviews complex contract terms for billing setup
- Engages with internal audit and diligence teams regarding audit-related issues
Requirements:
- 5 years’ experience in order processing or related field or HR/GED and 8 years’ experience in order processing or related field
- At least 2 years’ experience in a Sales Order Processing role, AP or Billing team
- Experience with MS-Office applications, Salesforce, and S4/Hana
- Experience drafting and/or reviewing revenue-generating contract documents and purchase orders
- Exceptional time management skills, attention to detail, and organization skills
Benefits:
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
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